by Angie Weinberger
We work with a lot of highly motivated Global Mobility Consultants but sometimes we feel they should get their act together and feel more passionate about their work.
Most GMCs I know are well educated at least to Bachelor degree, speak several languages and have good business acumen or psychological understanding. Some are tax advisors or immigration lawyers. What unites us is that we breathe Global Mobility and we are approachable people with a big heart. But what I don’t get is why I still meet people in this profession who complain about the job.
It’s hard to work in GM if you are not passionate about global people
Once in a while though you might feel a bit frustrated. It could be because you just worked so hard to fight through a contract and did overtime to have the assignee on host payroll on time…when the business line manager calls to tell you that the assignment is off.
Or you spent hours in conference calls to work out a good compensation package for an assignee…when you are told by your manager that the assignee stays back in home because she or he just negotiated too hard.
And these are only the slightly annoying days
Remember when you fought for keeping policy and then the boss of your manager overruled your decision with a simple “Don’t overcomplicate everything…”.
Or when you were told by an assignee that they had the best moving experience and then your key account manager tells you that the assignee was adding moving goods after the quote which will make it impossible for them to work at the price they had quoted you. Or that day when an assignee called you to tell you that she had just moved into a hotel but her visa and work permit process did not seem to have been approved yet and you help her find a hotel as you feel bad even though the delay had been caused by the authority.
As GM Professionals we deal with a lot of issues every day but often we don’t get the recognition we deserve.
When I was at the start of my career I had a folder where I placed “positive feedback”. I got really lovely emails and printed them. This folder I collected for the rainy days…but nothing prepared me for the days of real frost.
Winter is coming
The “winter” (as GoT-fans might say) in my career came fast. One of my assignees died in a car accident, another one had a heart attack and one of our US assignees died on September 11th. All within about two years. You are so close to your assignee population that losing an assignee is the worst that can ever happen in your professional life. I became an expert on death in service. Then I moved into another role (with other challenges…).
Fast forward to about 10 years later I was sitting at the hairdresser on a Saturday morning. I read everything on Twitter related to #Fukushima. We had a crisis in Japan.
With the support of SOS International and three hours later my assignee with spouse and two small children were on the way to Tokyo airport. Our assignee was back on his desk at “home” on Monday. Many other assignees did not find the time to leave Japan on time during the Tsunami as their companies were not prepared to deal with emergencies. Even though I was criticized by our CEO for what he thought was an “emotional” and hastened decision in the end I knew I did right. I will never forget the moment when I met our assignee afterwards.
Maybe this event is one of those reasons why I will never leave Global Mobility. Once you get sucked in into this world it is hard to leave. Another reason is that the colleagues you meet they are also big-hearted people.
For me GM is one of the most interesting areas of HR. Our work can be critical to the business and we are subject matter experts. No one will say “Oh that balance sheet…I could have calculated this with a bit of common sense…” (which is a typical reaction you get as an HR person when you want to implement a new idea).
Advice to my less experienced colleagues in Global Mobility
Dear junior colleagues I advise you to pick your battles wisely. Use your energy to support your assignees and your business line managers but remember that most of your discussions are not life and death situations. Learn to focus on solutions not problems.
Invest in personal relationships to your assignee population. You are more effective when assignees trust you blindly.
Prepare yourself for emergencies of your expat population so you know how to react to such a situation like a robot. Ask for security training from your corporate security. Go through the same training as your expats. Learn everything about high-risk countries and how to deal with natural disasters, political turmoil and health issues of assignees.
Attend intercultural trainings as often as possible to understand the host cultures and your HR colleagues in those countries better.
Manage at least 200 cases in your early career so you understand the breadth of the work. Then find a focus topic that you are interested in and deepen your expertise there. Examples include tax, social security, immigration and employment law.
Build up a strong professional network of GM colleagues as they will be able to have advice when you deal with a new country or when you deal with a special topic that you did not encounter yet. Your network will also encourage you and help you gain perspective in case you ever feel frustrated with the work.
And if all else fails you can always call me. We offer a new program for GM Professionals called “FlyMe!”. Reach out to me if you would like to discuss anything.