Monthly Archives: September 2018

Posted on September 29, 2018March 28, 2019 by Angie Weinberger

I’m teaching others how to do a two-minute elevator pitch. But, I’m less than perfect when it comes to pitching myself. I sometimes have to rush to an event and am not well prepared.

Once, I saw the issue coming when more and more other coaches (competition!) entered the hall. It was like a movie scene. The potential clients came streaming towards us as if they had actually put some thought into it. I ended up chatting with one woman. Then the coordinator asked us to pitch. I wanted to use storytelling but it did not fit into her structure and (damn!) I had not even written down what to say. It was a matter of not being prepared because I had no clue what to expect there.

I focussed on being relaxed and present in the moment.

I said, “I’m Angie Weinberger. I work with international professionals in Zurich and Basel and help them find work or start a business. And I recently discovered that I like nerds.”

A few giggles. I managed to make them remember me.

Out of 16 potential clients, I spoke to seven. Many referred to themselves as introverts or nerds. I’m not sure if any of these introverts will work with me but I had a great time. I thought “I will need to walk my talk on networking”. I, first of all, asked every woman if she had a business card. Only the last one had one.

Then I asked a few questions. Often I found that they needed a piece of information that I could easily send to them. I asked them for their email IDs. In such situations my mobile batteries are flat, so I wrote the email IDs into a notebook. This is old school but it worked. I also took notes on the information they gave about themselves.

I managed to take home six email ID’s and promised different follow-ups. This might not lead to any business but it was good practice for me and for them. It showed me again how many professionals go to an event unprepared.

You can make an impression at such an event only if you are a helpful resource and if you put your own agenda on hold. You want the new contact to remember you until you follow up with them. I stayed until the end. My feet and back hurt but I smiled on.

Robots, Recruiters, and Rain

I also feel even more empathic with you after this experience. “Selling” yourself is hard work. Most of the times, we do not learn to become a salesperson of our own professional package. Not only do we have to develop a great and consistent branding. The message has to be clear to a large target audience too. We will need to go through several filters of robots and recruiters. When we finally managed to land an interview it most certainly is a day with rain (or snow), we spill salad sauce on our freshly ironed shirt and the train is late for once. When you are in such a position, there is only one thing you can do: breath out, have a glass of still water and speak slow. Most of all: Be present.

Become a “Superstar” in your Niche

In order to get out of the sales position, you want to become a superstar so you are top-of-mind of a potential manager and do not really have to rely on the cumbersome application process. You want to be in a position where you come up in the top ten of the manager’s mind at least. Sheryl Sandberg wrote in “Lean in” that you need to write down your career goal as being #1 in a profession (globally). I am not saying that you have to be #1 globally but you might want to be in a top ten position in your geographical area and your niche. What’s the point of being #1 in Digital Media when you don’t want to move to Abu Dhabi, London or Texas for your next role? Let’s be optimistic and ambitious but stay a bit humble.

Learn to Become a Resource

You have tools, templates, and knowledge to share. You have experiences, tips and contacts you can help others with. Learn to become a resource as if everyone you connect with was a colleague or a friend. If you train your attitude you will learn that helping others as a default gives you satisfaction. And if you feel you have nothing to share you can always encourage the other person. We all need a little appreciation once in a while.

Change your Elevator Pitch Approach from Taker to Giver

My clients practice changing their elevator pitches. One of the key skills you have to learn to become a giver is to ask sensitive questions instead of talking all the time. Another skill is to listen. Check out other blog posts on networking approaches here.

If you need help with your elevator pitch or networking please set up a meeting with me.

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Every Assignee and Spouse Should have the Best Experience – Why we Need to Transform Global Mobility

Posted on September 26, 2018June 2, 2020 by Angie Weinberger

Over the last twenty years in Human Resources, I noticed that a lot of international talents were frustrated in the process of moving to another country for work. It was not only because their companies paid them another package than what they expected. It was also because a lot of international assignees underestimated the challenge of moving to another country.

For example, expats moving to Switzerland often think it will be easier to find affordable childcare, high-quality apartments and a job for their “trailing” spouse. Most expats believe it will be easy to learn the local language (or they even think we speak English). Most expats believe that they are going to have a great career step after their repatriation. I have seen a lot of anger when assignees went to another country and when they returned home and did not get that promotion or the role they were hoping for.

Regularly, I have clients break out in tears because they feel overwhelmed by the international assignment experience. When I worked in India and when I moved to Switzerland from Germany it was not always just “Cricket & Bollywood” or “Cheese & Chocolate”.

Five Gaps in the Global Mobility Approach

There are five gaps in the Global Mobility approach and I think this is true across industries and countries.

Assignees are often selected on an ad-hoc basis and intercultural competence is hardly ever taken into account in the selection process. Female Assignees are still greatly under-represented.
International assignments hardly ever have an international assignment business case showing assignment drivers, measurable targets, expected gains, growth opportunities, assignment costs and a repatriation plan for the assignee.
Most companies lack succession plans where repatriates could be included with their future roles and often expats are overlooked when it comes to filling roles in headquarter or when promotions are due.
Global Mobility Professionals are hardly ever considered strategic partners of the business. They are often just seen as administrators of the process while the decisions about who is going where are taken solely by the business.
The Expat Family is hardly considered in the Global Mobility Approach. Only a few forward-thinking MNCs offer career support for spouses. I have not seen any company who helps with educational considerations and advice for the expat children. Relocation companies only give minimal support and hardly understand the concerns of globally mobile parents. Most relocation consultants have never moved to another country in their lives.

There are also five global trends that have made Global Mobility more difficult in the last 10 years.

Trend 1 Financial crisis led to budget cuts

With the global financial crisis, we have also experienced travel and expat budgets being reduced to a minimum. That led to a number of local moves and assignee experiences, in general, got worse. Also, repatriates often came back to receive a severance package and were unemployment in their home country afterward. We also see that companies merge, acquire, outsource and offshore so that job security for all staff is non-existent. Especially in the EU, many countries are new to this kind of unstable job market and do not yet have the tools and systems in place to have a fluid and flexible workforce. Cherished and spoilt expats dwell on the verge of desperation because they have been made redundant at the end of their contract.

Trend 2 Local Plus is the new black

Other expats receive a local contract without really understanding what that means for their social security, long-term pension and often they do not know that their work and residence permit depends on their employer too. Employers find “Local Plus” convenient but they do not really consider all the risks these moves entail because many business decisions in the last ten years are driven by controllers.

Trend 3 The Talent Gap

We now lack the critically needed talent in important growth areas. Programmers and engineers are examples of professionals that are in high demand. In Germany, I heard that it is also hard to find lower qualified staff such as hotel staff. There is certainly a mismatch and gap between demand and supply. There are a number of reasons related to the sourcing process as well. Recruiting has become a science and needs to go through a transformation. Recruiters need to learn to cope with the demand and supply in a globalized market of talents. Language is still one of the main barriers to an influx of highly skilled migrants in Europe. Even though we launched the green card and blue card initiative we have not managed to attract the potential and talent needed within the EU for example in IT.

Trend 4 Health and Security concerns hinder free movement

Security concerns are growing in international assignments. Expats frequently face acts of terrorism, natural disasters, mugging and burglary as well as health issues. While often the issues are normal in the local environment they can also be inflated disproportionately in our media. The images we have of countries such as Pakistan, Iraq, and Afghanistan to name a few make it hard to convince families to work in these countries. Each terrorist act in the last few weeks in Istanbul, Jakarta, Tunis, Paris or Beirut will reduce the willingness of expat families to move into these cities even though expats probably have the best security support you can have in these locations.

Trend 5 Global Migration Challenges

2015 has been a year where global migration became pop culture. The term “refugee crisis” was coined in Europe. Even though we have had proportionately more refugees coming to Europe since the Arab spring started in 2011 in Tunisia, we all had more interaction with refugees in 2015. While I am personally concerned about the right-wing propaganda, I do understand that the intercultural and societal challenges of integrating refugees at least temporarily are considerable. As an HR Manager, I am concerned about discriminatory practices. Example: Geneva airport security personnel.

All of this has a led to Global Mobility being flawed, expats not wanting to go on international assignments anymore and overwhelmed GM Professionals who feel the pressure from all ends as they are in the firing line of assignees, business line, talent, HR and Finance managers. In addition to having been undervalued, overworked and squeezed by their interest groups classical GM tasks have been outsourced to Third-Party Service Providers and Shared Service Centers.

Working in Global Mobility used to be a career dead-end and a Sisyphus task. We roll up the stone assignee by assignee only to see it roll down again. We run KPI report after KPI report only to be told that no one knows what we are doing. We are often managed by HR Directors who don’t get us. We are online 24/7, involved in GM improvement projects, listen to depressed spouses in our evenings and do not get the promotion or salary we deserve.

But there is hope. I am not willing to give up. Yet.

There is a need to change the approach to Global Mobility.

The more complex our global markets become, the more we need to re-evaluate our assumptions of how we run international assignments.

1 We need global leadership competency in our international assignees and if they do not have it yet we need to send them out on long-term assignments earlier in their career. We should force assignees to learn the local language and coach them through the assignment experience. Intercultural briefings are not enough anymore.

2 We need to ensure that there is an international assignment business case showing assignment drivers and targets, expected gains or opportunities, assignment costs, and a repatriation plan.

3 We need to implement succession plans and add our current assignees as potential successors. We need to ensure that the knowledge, skills, and network they gain while on assignment is appropriately reflected in their following role and repatriation plan. We also need to ensure better handovers to their successors in the host location.

4 We need to upgrade the GM Professionals and the GM function needs to sit closer to business development and potentially move out of HR. We need to up-skill the case managers and train GM Professionals for a consultative approach where they can work as trusted partners with the business line managers. (I have extensively explained this topic in an article last year for The International HR Advisor).

5 We need to consider the Expat Family in the process more by providing spouse career support, elderly care and educational advisory. We also should offer 24/7 support to our expat families in crisis situations such as marital issues. A helpline to professional counsellors is needed.

What I believe in and what makes me get up in the morning:

I believe that Western managers of my generation and the baby boomer generation have to develop their relationship-building skills before becoming effective leaders of global teams. The performance of most global teams can only improve through higher global leadership competency following a holistic global competency model.
I believe that a great assignment experience is linked to assignment targets, an international assignment business case and a repatriation plan.
I believe that companies will focus more on creating succession plans and ensure that roles are filled in a more structured manner, handovers improved and teams will function more self-managed going forward. Leadership itself will change significantly.
I believe that GM Professionals have the potential to become critical players in the international growth of businesses and should be valued as the subject matter experts that they are. They will move out of HR and be closer to business development.
I believe that assignees and spouses need to have a valuable intercultural experience and both can further their career and life vision together. Expat children need support in moving from one culture to another and even though they might be multi-lingual at the end of their school life, they have to cope with identity loss and loss of their roots.

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What To Consider When Conducting Business Abroad

Posted on September 14, 2018September 17, 2018 by Angie Weinberger

By Brooke Faulkner

As the world becomes more connected, many businesses are dreaming of expanding into other global markets. In fact, 54 percent of US companies already have some foreign market involvement, according to statistics from Rutgers University, and a whopping 80 percent of business executives agree that U.S. companies should expand internationally for long-term business growth. Increased digitization may make foreign expansion seem like a piece of cake, but in actuality, many factors contribute to realizing success as a truly global business. Here are three things to consider when conducting business abroad:

Invest in Workforce Diversity and Hiring

The HR component of a business is often looked at as a follow-up measure after the integral team has established a presence in a new market. However, when doing business abroad, it is vital that HR and hiring processes are a part of the globalization vision from the very beginning. Since it’s critical to find the right balance between international structures and local processes, senior leadership must give due importance to HR systems and hiring processes.

Global success is a product of culturally knowledgeable leadership and management teams. Thus, diversity of board makeup is very important. In fact, “83 percent of executives believe that diversity has enhanced brand reach and reputation.” Diverse leaders and employees are integral when expanding overseas — not only to connect with local consumers, but also to understand local rules, regulations, and traditions. For example, the board of directors at MasterCard include executives from the United Kingdom, India, the United States, Mexico, Belgium, and Hong Kong. It is often more prudent to use talent from overseas to lead teams working within a specific region.

That being said, businesses must be aware of the visa, work permit, taxes, and social security procedures required for individuals to live and work in another country. To be globally efficient, a company must have a Global Mobility Team that is agile and adaptive.

Have a great Global Mobility Team

Consider the example of London-based Diageo, a premium beverages company with offices in 80 countries and a presence in about 180 markets. Diageo has created the appropriate Global Mobility Team for different markets by using a customized shared services model. This model provides consistent service to employees and can easily be adapted to adhere to local market requirements. The company’s two centers in Europe and North America serve as virtual hubs, providing faster service to employees in terms of processing paperwork, legal requirements and more, wherever they are.

Within Europe, crossing borders seem easy but cross-border workers might trigger immigration, tax and social security risks for the company. It is therefore vital to work with service providers who monitor all cross-border activity.

International Marketing Campaigns

Marketing campaigns change drastically when doing business abroad. It’s not enough to simply transpose a campaign used at home to another country. When taking a brand overseas, one must remember that what works for one set of people might not necessarily work for another.

Consider this Procter & Gamble example of doing business in Japan: When the company started selling Pampers in Japan, it used the image of a stork delivering a baby on its packaging. This image worked wonders in the U.S., but not so much in Japan. The company later found that the Japanese market was quite confused by this imagery, as stories of storks bringing babies aren’t part of Japanese folklore. Rather, the Japanese stories center around giant floating peaches bringing babies to parents. Had Procter & Gamble chosen culturally relevant imagery for their campaign, they would probably have had more success in Japan. Thus, it’s very important to know one’s audience, and thoroughly research culture and traditions prior to executing an international marketing campaign.

Check the Risks of Technology

The role of technology cannot be ignored when it comes to globalization. For one, technological advancements allow for rapid, real-time communications enabling customers to purchase products made anywhere around the globe. This, in turn, allows for pricing and quality information to be available to customers at the click of a button, resulting in very informed buyers with high expectations. Keeping the impact of technology in mind, business leaders must understand that they will lose pricing power — especially the power to set different prices in different global markets.

Secondly, it is technology that makes virtual hubs like Diageo’s possible. Two of the many benefits of digitization, especially relevant to doing business abroad, is the ability for employees to work remotely and the capability for global collaboration. So in case of a work emergency, where it isn’t possible to quickly hire local help or relocate an entire team to another country for a short-term assignment, cross-continental telecommuting makes for a viable solution.

It can also help with retaining workers. Employees are more likely to stay at a job that allows them to live their best life. Better retention rates mean decreasing knowledge drain and less money spent on new employees.

However, this ease of access as gained through technological developments does come with its set of risks. Borderless workforces might be convenient, but the constant online communication and exchange of data put the company and/or customer information at risk of being stolen or hacked into. In fact, a new report by IDG Connect and Cibecs has highlighted that 50 percent of companies have “suffered data loss during the last 12 months.”

With this in mind, Ontrack recommends endpoint-focused data protection and data recovery investment as something all firms with a remote workforce or online capabilities should invest in. recovery budgets, with regularly-updated plans in place to restore lost data in the event of a mishap. Whether it’s simply selling products and services online or safeguarding sensitive internal data, effective data management and security is an absolute must for doing business abroad.

While expanding a business internationally may yield high profits and return on investment, the challenges in going global must not be overlooked. Therefore, it is vital for management to be well-versed with the multiple factors that come into play when conducting business abroad. A strong partner in the process is vital. For an early exploration of Global Mobility sign up to Angie Weinberger’s free upgrade of the “Global Mobility Workbook” (v3) here.

Brooke Faulkner is a writer in the Pacific Northwest who has conducted business all over the world. You can find more of her writing on Twitter via @faulknercreek