by Brooke Faulkner via @faulknercreek
The worldwide web has also led to a more worldwide economy, and despite recent political manoeuvrings and issues with trade, that situation is not likely to change anytime soon. Many companies have moved toward not only a remote workforce, but one that is international as well.
Think of the social media sharing app Buffer. The company has a 100 percent remote workforce with no physical home office. Employees and often their spouses are treated to a once-a-year retreat paid for with the money the company saves on infrastructure. Employees work around the world, in many different places and environments.
How do they manage this workforce? How do other countries do it? What does it take to manage employees across the globe and from various cultures who speak different languages? It is challenging, but for many companies, it is not only worth it, but it is a necessary evil.
Understanding Culture
One of the first challenges you will face is maintaining company culture when a different societal culture defines the country where your employees are located. When any company is looking to expand globally, it is important to maintain vision, mission, and values. This involves some important steps in cross-cultural management.
Send Experienced Teams to Establish New Teams
No matter how great a leader you might be, you cannot instil company culture by yourself. Typically, as a company grows, the company culture becomes a blend of employees and management working together. Assemble a small, experienced team to help set up and manage remote teams even if they do so virtually. This will assure that mission and vision are communicated properly.
Understand and Honor Local Customs and Traditions
You cannot establish a workforce presence in another country without understanding and respecting local customs and traditions including holidays, religious restrictions, and other cultural differences. To work with these things, you will have to think outside the box and have alternative holidays and other considerations.
This translates to many different areas, including the location and layout of offices, necessary break times, and even dress codes if you have one. Your team must work to align your company culture with that of your host country.
Work at Cultural Alignment
This cultural alignment will take work. There are several important aspects of aligning your company culture globally, and it will not happen organically. Here are some points to consider.
- Direction and purpose: What is your “why” and how does it translate to a new culture?
- Supervisor support: What does management support mean, and how can it be achieved remotely or globally?
- Learning and growth: Are there opportunities for growth even globally? Are training materials available in the native language and are they relevant?
- Relationships and team performance: Relationships must be developed outside of employees’ and management’s comfort zones, but the end result is rewarding. Pick team members who are willing to do this.
- Make feedback into influence: Your global team members are more than just employees and will have ideas of how to make your company work in their culture. Welcome their influence and implement their feedback.
- Recognition and rewards: These may look different in another culture, but they are still necessary and relevant.
By making the alignment of your company culture a priority and following these steps, you will increase the value of your global presence.
Managing Remote Teams
Like Buffer, many global teams are remote, and managing remote workers has additional challenges. While there are many advantages to a remote team such as global talent, saving the cost of relocation, and the addition of diversity, there are also some drawbacks. One of those is that they can be more difficult to manage.
LIke cultural alignment, there are some general guidelines for managing virtual teams that apply nearly universally.
- Build trust: Your team must trust that you have their best interests at heart, just as you do those of your customers. You have to follow through with what you say you will do, and give them the support they need to accomplish the tasks you set for them.
- Have clear goals, standards, and rules: A part of this building of trust is to have clear and consistent expectations and goals. Work must be done to a standard regardless of where in the world your employee is.
- Communicate clearly and constantly: Communication is the key, and while this can be challenging in different time zones and across the world, it still can be done. As a leader, it is your responsibility to align your schedule with theirs, not for them to inconvenience themselves to accommodate you.
- Build a team rhythm: Consistency is also key. Develop a rhythm and a schedule your team can adhere to, and that works for all of you. Develop and stick to consistent workflows to keep everyone at their most productive.
To manage a remote team, you will need a more flexible company culture, especially worldwide. Be conscious of this, and don’t micromanage no matter where in the world your employees are. Your management style must be consistent and predictable, too. Managing people is much different than managing spreadsheets and numbers, no matter how far removed from your office they are.
Remember, you are the leader, and the satisfaction of the employees and, in the end, the customer is your responsibility.
Providing Your Team with Tools
One of the key elements to working globally is to have tools that translate to everyone and are available in a variety of languages and formats for different countries. There are several tools that do this in different categories.
- Chat programs: Facebook Workplace and Slack are two common tools that work worldwide.
- Microsoft Office Suite: Microsoft offers worldwide support, and through OneDrive, more than one person can work on a document at the same time.
- The Google Business Suite: There are many apps and shared applications that can be had from Google through their business suite, and it is almost universal with the exception of China (which creates a challenge for some teams).
- Adobe PDF and Acrobat: Adobe also offers Adobe PDF files and Adobe Acrobat, which work almost anywhere and translate worldwide. This is a powerful tool, and one many global teams depend on. There are many training programs to teach your team about them as well.
There are other ways to support your team as well. Tablets or laptops are the most common platforms, but you may want to provide remote teams with phones or pay their cell phone service costs for them. Both physical tools and software are important and should be a consideration. Managing their devices makes it easier to manage the team overall.
Traveling Both Ways
Face it, if you expand globally, you will be doing more travel, and you may want to bring in your remote employees from time to time, or like Buffer, have some kind of annual gathering.
While video meetings and chat are good, there is something to be said for meeting face to face. There are many ways to manage your international business travel, from rewards cards to mileage programs, and rewards programs can save you substantial money, especially when traveling abroad. Don’t be afraid to bring employees to you too, for annual reviews or other special events. Make this a positive experience for them, and use the time to connect and build a deeper relationship.
Global management and handling an international workforce comes with a number of challenges, but in the end, the diversity, the relationships you develop, and the broader presence of your company will be worth all of the work.
Guest post by ANGELINE LICERIO
Discrimination of any kind should be unacceptable in any given situation. Gender discrimination, on the other hand, takes this to another notch, especially in the workplace. The sad reality is that gender discrimination still happens in most hiring processes. I found this surprising, and no wonder if you’re shocked too: in light of our new global situation, those who work remotely also experience gender discrimination. An article published by Harvard Business Review has highlighted that women are viewed by employers to be carrying out more domestic responsibilities, while men are seen to be more career-oriented and likely to expand their work spheres. Another article published by Forbes suggests that men are more likely to put in extra overtime on work tasks, while women pick up the slack with more domestic duties.
So, is gender a factor when hiring a remote employee? The short and definitive answer is “no”. The decision to hire a worker should be based on how they fit the role and how they can contribute to the growth of the organisation. Hiring an employee, especially for a remote position, should always be based on merits, qualifications, and skills.
Is Gender Discrimination Still Happening?
Gender issues in the workplace still happen, and it’s a proven fact. Women and men both get discriminated against when it comes to work, especially remotely. Some employers would often put in their job posting that they only hire women or men for specific roles. This is not illegal just across the whole European Union (Directive 2006/54/EC), but also in many other more authoritarian countries and notably less egalitarian countries. Hence, you might be shocked to read this. Human Rights Watch spotted “men only”, “suitable for men” or the like on thousands of job descriptions in China, despite this being illegal there as well. Read the report here.
While this may be the case, we should also highlight that there are a lot of companies that look past gender differences and many leaders genuinely respect a person for his or her achievements at work. More people have the utmost respect for both women and men in the workplace because of their contributions to their respective fields.
A Different Approach
Hiring remote employees, whether a single one or a full team, requires not only the right skill sets but their ability to work in an unsupervised working environment. Remote work has a lot of merits. At the top of that is more savings timewise and moneywise, which makes this option very attractive to both employers and employees. Remote workers are also not bound by geographic locations, which means that an employer looking to hire has a massive pool of talent at his disposal.
Let’s now look at the skills that make remote workers more employable regardless of their genders.
Self-discipline
A remote employee needs to be able to work with minimal supervision, and being male or female has no bearing on this whatsoever. Remote workers need to block and manage their time for and focus their energy on work when it is time to. Great employees need to be on the clock without anyone telling them to do so, and this should be among the top considerations when looking to hire remote workers. This quality is never gender-related – it is either a person has self-discipline or not.
Strong, Above-average Communication Skills
Having average communication skills will never be enough for a remote worker because communication is a crucial element for a successful remote-based work. In this case, a person can have excellent communication skills regardless of sex. There is no workaround for not having above-average communication skills in a remote working environment.
For one, a remote employee would need to be in constant communication with their teammates and their direct supervisors. Instructions will likely be over calls, emails, and video conferences. Average communication skills help when you’re working with someone face to face, but you will need to be an excellent communicator to thrive in the remote work environment.
Remote workers need to have the extra sensitivity to listen and hear what is actually being said in an email or telephone conversation. It would take above average communication skills to read between the lines of an email and to pick up the nuances in a conversation.
Troubleshooting Skills
The ability to troubleshoot not only work-related problems concerning clients but also technical and business continuity problems are crucial when it comes to working remotely. Remember that when a person works remotely, there is no IT department to support them round the clock. A remote worker should, at the very least, have rudimentary troubleshooting skills when it comes to networks and computers. Without this, simple installation or a simple network problem can cause delays in their deliverables.
Troubleshooting does not always mean technical problems, but it is also about finding out the root cause of a problem. We need not to reiterate it, but troubleshooting skills are never dependent on the gender of the employee.
Have Reliable Judgment
Some would say that this is part of having troubleshooting skills, but for us, having a reliable judgment is completely separate. It comes very handy whenever decisions have to be made without the help of a team or a committee. A person who has great judgement, whether male or female, can make decisions that will affect the business he or she is representing as a whole.
The ability to rely on themselves and weigh their options well is one rare but necessary skill to have as a remote worker.
In Closing
Hiring remote employees brings a lot of benefits to the table. Apart from more productivity and motivation, the company can save money and get higher quality output in the long run. This is why gender should never be a cause for someone’s disqualification.
It is unfortunate that this topic even exists and that we feel the need to enumerate the right qualifications for hiring a remote employee. Gender ultimately has no bearing on the effectiveness of a remote worker to do their jobs well. Any company that uses gender to segregate their employees should rethink their hiring process if they want to thrive in their chosen industry. Being male or female has nothing to do with a person’s ability to succeed in their jobs, be it remote or not.
How the Author Defines a Remote Worker
In this article, the author refers to remote workers as anyone who works outside of a traditional office environment. They can be working from home, working from a coworking space, at a coffee shop, etc.
Resources and further reading
Guest post by ANGELINE LICERIO
Discrimination of any kind should be unacceptable in any given situation. Gender discrimination, on the other hand, takes this to another notch, especially in the workplace. The sad reality is that gender discrimination still happens in most hiring processes. I found this surprising, and no wonder if you’re shocked too: in light of our new global situation, those who work remotely also experience gender discrimination. An article published by Harvard Business Review has highlighted that women are viewed by employers to be carrying out more domestic responsibilities, while men are seen to be more career-oriented and likely to expand their work spheres. Another article published by Forbes suggests that men are more likely to put in extra overtime on work tasks, while women pick up the slack with more domestic duties.
So, is gender a factor when hiring a remote employee? The short and definitive answer is “no”. The decision to hire a worker should be based on how they fit the role and how they can contribute to the growth of the organisation. Hiring an employee, especially for a remote position, should always be based on merits, qualifications, and skills.
Is Gender Discrimination Still Happening?
Gender issues in the workplace still happen, and it’s a proven fact. Women and men both get discriminated against when it comes to work, especially remotely. Some employers would often put in their job posting that they only hire women or men for specific roles. This is not illegal just across the whole European Union (Directive 2006/54/EC), but also in many other more authoritarian countries and notably less egalitarian countries. Hence, you might be shocked to read this. Human Rights Watch spotted “men only”, “suitable for men” or the like on thousands of job descriptions in China, despite this being illegal there as well. Read the report here.
While this may be the case, we should also highlight that there are a lot of companies that look past gender differences and many leaders genuinely respect a person for his or her achievements at work. More people have the utmost respect for both women and men in the workplace because of their contributions to their respective fields.
A Different Approach
Hiring remote employees, whether a single one or a full team, requires not only the right skill sets but their ability to work in an unsupervised working environment. Remote work has a lot of merits. At the top of that is more savings timewise and moneywise, which makes this option very attractive to both employers and employees. Remote workers are also not bound by geographic locations, which means that an employer looking to hire has a massive pool of talent at his disposal.
Let’s now look at the skills that make remote workers more employable regardless of their genders.
Self-discipline
A remote employee needs to be able to work with minimal supervision, and being male or female has no bearing on this whatsoever. Remote workers need to block and manage their time for and focus their energy on work when it is time to. Great employees need to be on the clock without anyone telling them to do so, and this should be among the top considerations when looking to hire remote workers. This quality is never gender-related – it is either a person has self-discipline or not.
Strong, Above-average Communication Skills
Having average communication skills will never be enough for a remote worker because communication is a crucial element for a successful remote-based work. In this case, a person can have excellent communication skills regardless of sex. There is no workaround for not having above-average communication skills in a remote working environment.
For one, a remote employee would need to be in constant communication with their teammates and their direct supervisors. Instructions will likely be over calls, emails, and video conferences. Average communication skills help when you’re working with someone face to face, but you will need to be an excellent communicator to thrive in the remote work environment.
Remote workers need to have the extra sensitivity to listen and hear what is actually being said in an email or telephone conversation. It would take above average communication skills to read between the lines of an email and to pick up the nuances in a conversation.
Troubleshooting Skills
The ability to troubleshoot not only work-related problems concerning clients but also technical and business continuity problems are crucial when it comes to working remotely. Remember that when a person works remotely, there is no IT department to support them round the clock. A remote worker should, at the very least, have rudimentary troubleshooting skills when it comes to networks and computers. Without this, simple installation or a simple network problem can cause delays in their deliverables.
Troubleshooting does not always mean technical problems, but it is also about finding out the root cause of a problem. We need not to reiterate it, but troubleshooting skills are never dependent on the gender of the employee.
Have Reliable Judgment
Some would say that this is part of having troubleshooting skills, but for us, having a reliable judgment is completely separate. It comes very handy whenever decisions have to be made without the help of a team or a committee. A person who has great judgement, whether male or female, can make decisions that will affect the business he or she is representing as a whole.
The ability to rely on themselves and weigh their options well is one rare but necessary skill to have as a remote worker.
In Closing
Hiring remote employees brings a lot of benefits to the table. Apart from more productivity and motivation, the company can save money and get higher quality output in the long run. This is why gender should never be a cause for someone’s disqualification.
It is unfortunate that this topic even exists and that we feel the need to enumerate the right qualifications for hiring a remote employee. Gender ultimately has no bearing on the effectiveness of a remote worker to do their jobs well. Any company that uses gender to segregate their employees should rethink their hiring process if they want to thrive in their chosen industry. Being male or female has nothing to do with a person’s ability to succeed in their jobs, be it remote or not.
How the Author Defines a Remote Worker
In this article, the author refers to remote workers as anyone who works outside of a traditional office environment. They can be working from home, working from a coworking space, at a coffee shop, etc.
Resources and further reading
Read the insights of the 4th edition of the Advance and HSG Gender Intelligence Report.
https://globalpeopletransitions.com/?s=Tips+for+Managing+an+International+Workforce
https://globalpeopletransitions.com/?s=Values+in+Global+Virtual+Teams
https://cdn.gendereconomy.org/wp-content/uploads/2020/04/COVID-and-gender-GATE-policy-brief-.pdf
https://link.springer.com/article/10.1007/s11205-018-2025-x
References
Ibarra H., Gillard J., Chamorro-Premuzic T. (2020, July 16). ‘Why WFH isn’t necessarily good for women’. Harvard Business Review. Retrieved August 14, 2020 from https://hbr.org/2020/07/why-wfh-isnt-necessarily-good-for-women
Stauffer, B. (2018, April 23). ‘Only Men Apply’, Human Rights Watch. Retrieved August 14, 2020, from https://www.hrw.org/report/2018/04/23/only-men-need-apply/gender-discrimination-job-advertisements-china
Gaskell A. (2020, April 1). ‘Breaking Down The Gender Divide To Survive Working From Home’. Forbes. Retrieved 2020, August 14 from https://www.forbes.com/sites/adigaskell/2020/04/01/breaking-down-the-gender-divide-to-survive-working-from-home/#7996063720cf
https://globalpeopletransitions.com/?s=Tips+for+Managing+an+International+Workforce
https://globalpeopletransitions.com/?s=Values+in+Global+Virtual+Teams
https://cdn.gendereconomy.org/wp-content/uploads/2020/04/COVID-and-gender-GATE-policy-brief-.pdf
https://link.springer.com/article/10.1007/s11205-018-2025-x
References
Ibarra H., Gillard J., Chamorro-Premuzic T. (2020, July 16). ‘Why WFH isn’t necessarily good for women’. Harvard Business Review. Retrieved August 14, 2020 from https://hbr.org/2020/07/why-wfh-isnt-necessarily-good-for-women
Stauffer, B. (2018, April 23). ‘Only Men Apply’, Human Rights Watch. Retrieved August 14, 2020, from https://www.hrw.org/report/2018/04/23/only-men-need-apply/gender-discrimination-job-advertisements-china
Gaskell A. (2020, April 1). ‘Breaking Down The Gender Divide To Survive Working From Home’. Forbes. Retrieved 2020, August 14 from https://www.forbes.com/sites/adigaskell/2020/04/01/breaking-down-the-gender-divide-to-survive-working-from-home/#7996063720cf
Author’s Bio
Angeline Licerio is a content writer for Elevate Corporate Training. Like the rest of her teammates at Elevate, Angeline believes that she can help create better bottom lines, happier and healthier staff and build communities where people engage with each other in high functioning relationships.
Here is her LinkedIn profile: https://www.linkedin.com/in/angeline-licerio-2a3406107/
The last week has been one of the most challenging weeks of my life.
The bad news first: I have not been tested for CORONA-Virus, because my symptoms seem to be too mild. My dizziness, weakness, cough might just be a sign of an anxiety attack, mountain disease or a weird cold. For me, it would have been better to know if I’m positive or not. Not knowing if I’m potentially a transmitter of the disease makes it hard to allow my partner to come back home.. This is week 2 of my quarantine.
For those of you who are still trying to catch up on emails here is what happened and why I’m under quarantine. Read this!
The good news: Last night I could finally sleep for more than a few hours and I have the feeling that I’m on the right track mentally and also that my body is getting better. I promised that I would keep you up-to-date and share a few lessons with you. Maybe you can imagine that I have become an information junkie. So I’m trying to do this:
- I summarize 20 quick recommendations in a list style. Most of my recommendations are geared towards expats and international people living in Switzerland. Most of the advice will be working in any other country too though.
- I’m offering deeper conversations for those of you who face similar problems and I will be available via the RockMeApp over the next few days. I’m also giving every client free access to the online version of the RockMe! program. It might help you to work on a career-related topic during this crisis.
- I’m looking for an idea on how to distribute more information to clients and other people. At the moment I’m using Twitter (@angieweinberger) and LinkedIn.
I hope this is helpful and let’s stay connected through these times. Check below my 20 recommendations for Quarantine.
Angie’s 20 Quarantine Recommendations
- First Things First: Fix your” oxygen mask”, open windows regularly and try to take in sunshine. Look into ways to improve your immune system naturally. Eat Vitamin-C and Vitamin-D. Prepare your meals with grace and dedication. Add ginger to anything. Drink more water and herbal tea than usual. I start my day with adding all the water to the table so I know how much I have to drink.
- Help Migrants and Refugees: Share the multilingual updates from your country health authority. If you have capacity and want to do something useful, help the ministry of health by sharing the information in different languages. It seems the migrant population was not addressed in previous campaigns and many migrants do not fully understand what is going on. Help migrants in your neighbourhood if you can. This page has information in many languages.
- Buy Local: Ensure that you know where you can support local businesses by ordering food and home delivery. Newinzurich has great information for day-to-day topics such as food delivery, restricted areas, and online entertainment.
- Help the Neighbors: If you feel you can support others, get to know the neighbors through this site and offer your help.
- Be Reachable and Savable: Have phone and emergency numbers next to your bed. I left my apartment door unlocked when I felt dizzy. I will soon feel strong enough to lock it again.
- Define your Essentials: Stock up on essentials without hoarding, maintain a basic list of food and household items that you always want to keep in the house. I’m not good at this at all since I’m a convenience shopper but at least now I have enough pasta to survive a week or two without support.
- Consider Small Projects: If you are fit and free of symptoms, start spring cleaning at home
- Reduce Your Online Time: We are using the Internet too much now. We should learn to entertain ourselves offline too. Listen to old-fashioned radio, watch DVD’s or learn games with dice or chess. Read a paper-book. Challenge the kids for a round of “Kniffel”.
- Learn Basic Relaxation Methods:
- Listen to classical music and close your eyes.
- Practice “hand discovery” with lavender oil.
- Try Feldenkrais breathing exercises by @ryannagy.
- Download “Progressive Muscle Relaxation” from Youtube or Spotify.
- For five minutes breathe in and out standing at an open window.
- Try active meditation is also a good idea. I have a video for this.
- Enjoy the Fact That you are Still Alive: Sing and dance, play an instrument. Invite your friends to a virtual coffee chat and set up dinner dates.
- Reduce Your Work Time: Set a work schedule for max 6 hours a day if you are well enough. I’ve decided that I will work every day but only as long as I’m feeling okay. I have a hard time sitting in an office chair for more than two hours. I’m working mainly from my red sofa. It feels more like fun this way.
- Check Your Health Insurance: If you live in Switzerland you probably have basic coverage and additional hospital coverage. If you are not sure what is covered exactly and if your family members are covered for the same treatment it’s a good time to check that.
- International and Local Pension Plans: Verify and update the beneficiaries on your pension plan, check if your pension plan is sufficient for now or if you need to set money aside for your old-age pension. Usually, we procrastinate on these topics but in a situation like this we want to be sure our family is not suffering any unnecessary stress.
- Have Cash at Home: I keep more cash than usual. Even though it is generally recommended to pay with cards and other cashless payments for dealing with grocery shopping and pharmacies, you might need more cash than usual. Sometimes you just want to give a person a tip or you need to pay cash at the door. I know that I’m inviting burglars to my house writing this but I will cough at everyone who dares to enter. Karma baby.
- Improve your Cash Flow: If you are experiencing cash flow issues as a small company owner or freelancer please check if you are entitled to support through social security. For Switzerland, there is a temporary support package (see email below from Markus Hohl) and the really great news is that invoices from social security can be paid later without interest. I’m very happy with the government’s fast action following this petition.
- Ensure Business Continuity: I noticed that I’m the only person who can access the company bank account. So I’ve organized power of attorney for two close friends. The bank was very supportive and delivered forms in no time. I hope we can get everything set up digitally.
- Do Admin Stuff: You have to a lot of admin work anyway such as your tax declaration. If you are bored you can work on your tax declaration for 2019. The deadline has been extended to 31 May 2020 in Zurich for everyone. If you are done with your taxes think about all the money you can claim back now. Also, if you have a general train ticket you can freeze it online for 30 days. Small peas but they also contribute.
- Seek Professional Help: My colleague Axel Kellerbauer offers free German and English-speaking crisis support calls.
- Send an Orchid: Orchids are long-lasting and show perseverance. They are a perfect symbol for our condition. If you know a person who’s unwell send orchids. Help Hans-Peter Mayer so the orchids and shop can survive by ordering orchids for your team and others.
- Support this Petition: Switzerland should get more people tested against Corona-Virus in order to make more informed statements. Being in limbo myself, I know that not knowing doesn’t really help. The petition was started about a week ago and by now 2000 people have signed. The organizers will need at least 10’000 signatures before the government will take this serious enough.
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Resources
HR Professionals:
Coronavirus HR Comms & Resources Guide
Global Mobility Professionals:
Global Leaders and Expats:
- Working in Global Virtual Teams
- Lack of Digital Competence Affecting Your Productivity? Here’s How You Escape That Rut
- My Favorite Productivity Hacks – Seven Tips to Claim Back Your Dairy
Medical Researchers
EDCE Europa Surveillance & Disease Data
Whatsapp Q&A by WHO
WHO Health Alert Brings Covid 19 Facts To Billion Via Whatsapp
I have been a strong proponent of Global Mobility for years now and most readers and clients will know my general optimism towards it. This week I will be taking a critical look at the trend towards more Lifestyle expats and various shortcomings that need to be addressed. AIRINC (2019) confirms that 13% more companies now have an international one-way transfer policy (72% vs 59% in 2018). We also have to take into consideration here is that our populations are a lot more diverse than they used to be 10 years ago (Weinberger, 2019).
Let’s dive right in.
In recent years, we have come across a new source of mobility traffic. We can call this driver “lifestyle”. Through technology, economic crisis, and mobile mindsets, younger professionals are more willing to move to other countries to find work. The local-to-local hires from abroad are often “coming for love and staying for the job”. Locations with a high influx of foreigners due to low unemployment, high staff turnover and perceived high quality of living – such as Australia, Canada, Singapore, United Arab Emirates and Switzerland – attract professionals from many countries. The jobs require academic backgrounds and professional experience but can be filled by local staff, if the talent is available in the marketplace. There is, however, a downside to this trend. Not many professionals think about the long-term consequences of moving from one place to another. Social security is covered in a later chapter, as well as other potential issues that can arise for global mobility professionals.
Lifestyle expats are often expat spouses in Dual-Career Couples, Third Culture Kids (TCK’s) and Gig Workers (or Digital Nomads as they tend to be called too).
What’s in the packages?
Often the packages of lifestyle expats are limited. They have a local employment contract in the Host Country. Sometimes we support the immigration and relocation process. The company does not always offer international medical insurance or an international pension plan. In many cases, this is not because of bad intentions. Often, local HR staff has not considered the package and support as they have misconceptions about how these systems work globally.
So here are a few examples and tips to consider.
Going to the US? – Do you face any Work and Residence Permit Restrictions?
In recent years I have heard a lot of complaints about the US immigration process among others. Protectionism has made it a more trying and difficult process in many countries. In Switzerland, too, we have more administration to tackle than before the bilateral agreement with the EU on free movement was accepted. You need to learn and understand the steps of the immigration process – for certain countries such as the US, you will need the help of a lawyer. Check if your spouse is allowed to work in the host country.
Going to Brazil? – Have you thought about your personal security?
In several countries in the world, you might face issues of personal safety. Brazil is one such country which has built a bad reputation over the years. It’s worth taking a look at your government security websites before moving to a new country. Additionally, once you are there, find out right away where your Embassy is in case of an emergency and get yourself registered with them.
Going to Europe? – Do you have social security in this particular European country?
Imagine if you will, that you move overseas with your spouse, you just find out that you are pregnant but you don’t have health insurance coverage yet in the new country, nor any type of social security. You might not have new coverage because insurance companies won’t accept you or they will increase their premiums significantly.
This leaves you stuck in a limbo where you are waiting for the lengthy assessments for private medical, social security and international pension to come through, while your spouse or yourself require the use of those facilities.
Going to the Middle East – Do you have any residence rights if you get fired?
The employment on a local contract poses a risk in many countries in the world as you might have to leave the country in case you lose your job. If you accept a contract in the Middle East, make sure that you understand your rights and obligations but also your residence permit status. Is it bound to your employment or financial security?
Going to China – Are you ready to face the pace and work 24/7?
Some countries have a different work ethic than others. Some countries are highly productive while others still have a lot of inefficient processes. You could move to a country like China and be surprised how many hours you are physically expected to be “at work”, in the office or even socializing with colleagues. The pace in fast-growing markets such as China could drain you or become stressful in the long run.
Going to India – Will you face tax issues and do you understand your package?
As a local hire, you might have different legal implications to consider than an expat being sent by a company. If you are going to India, it is worth checking the kind of tax exposure you will face there and to really understand the package that you are offered.
Relocation Planning is left up to you
Many companies have not implemented a great process for hires from other countries. HR often works ad-hoc and as mentioned doesn’t understand all implications.
I once met an expat who moved to Switzerland around the New Year and didn’t have a place to stay when she arrived! Normally, the company could have provided temporary accommodation but that did not happen, the expat ended up having to figure things out on her own.
You somehow forgot that the host country has a different native language than English
Internations mentions that there are still many expats moving to another country without managing the host language to a workable level. I’m often surprised when clients complain about German being ‘so hard to learn’. Even if you can survive well in Switzerland without German, not speaking the language hinders you from integrating into a culture and entering the “circle of trust”.
How can Global Mobility help if they are not empowered and don’t have the staffing?
Increase the Scope, Team and have Global Mobility report to the CEO
What can be done to improve on these shortcomings? On an organizational level, I strongly feel that making Global Mobility a function reporting to the CEO is the most logical path to positive consequences. Global Mobility activities need to include all sorts of cross-border activity including weekly commuters, International Business Travellers, International Hires and “Digital Nomads”.
It would allow for smarter, involved decisions regarding Global Mobility professionals as part of the company’s expert staff. Looking after the wellbeing of your international workforce is now considered essential to an organization’s success, there really is no justification for slacking off on that front.
Having the CEO directly involved with Global Mobility allows them to devise budgets and become the escalation point for critical hires and moves. Often, CEOs only hear about GM when things go pear-shaped and there is, for instance, a real life-and-death situation such as a terrorist attack or a tsunami – at times like these GM might not be able to get through to them because there are too many layers of organization between them.
Address the Package Issues through a Guideline
We should address the package issues and devise at least medical coverage, support with the immigration for expat and spouse, international pension, pay for the move and repatriation in case of redundancy and ensure the personal safety of the expat family.
Despite the tougher aspects of being involved in Lifestyle Expatriation, I still maintain my optimism. The Future of Global Mobility will see us rise to the level of other corporate functions and we will be able to support our diverse global clients even better than today.
Great strides have been made in recent years and I am certain that the coming days will see more positive resolutions to people’s pain points and enhance the expat experience.
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