Tag Archives: Fake

I have a funny habit. I prefer to write these posts on my red sofa at home on my laptop. It does not make a lot of sense because I have the beautiful Global People Club Lounge at Hedwigsteig. There I have a bigger screen and a printer. I like to do the editing, designing and fine tuning at the desk. This part feels more like I am paid to do it. Writing itself to me is so relaxing that I do it where I watch movies and where I chill. I’m not sure if you know this but as a child I wanted to be either a writer, a journalist or an actress. I was never meant to end up in a bank or professional services firm. My parents were hippies. So, it might not surprise you that I have a very relaxed attitude to consumption and money. If I did not have to pay invoices and rent, I would spend my time volunteering on Chios. (I will tell you more about that soon.)

 

It could happen that you don’t always want to read my posts and that you feel that they could be punchier or more business-like. And if you feel like that and want to unsubscribe that’s fine for me. I am using storytelling as method but you might prefer boring business reports.

 

So here’s my story on the jacket order.

The Situation

In November my partner showed me his branded dream jacket online. I was in the Christmas giving mood and thought that this would be the perfect gift for his birthday (which is shortly after Christmas). We used to buy his present together in the last few years and it was always a little weird, because most of the time I then ended up giving him the present a lot earlier. Then on the birthday I would not have a present anymore. This is so against the German in me, who believes it’s bad luck to celebrate a birthday a few days before the actual date. My Kashmiri partner could not care less. For him, it’s the value of the present that defines the relationship, not when it is given.

 

I ordered online without paying much attention to what I was doing. It was late at night. We received a confirmation and I was happy. I was a little concerned when after 10 days and a short email reminder I did not get a response. However, with my previous bad customer experience I gave them benefit of the doubt.

The Event

Three weeks later the jacket hadn’t arrived yet so I started to get worried. A parcel from China was in transit and then the birthday came and again I had no present. Early in the New Year, I checked for a scam alert and yes, it was a highly risky site. I had almost lost hope when the Swisspost tracker said that the parcel had  arrived at customs. Then it was on its way to us confirmed. For a day I was hoping for another Sam story. Maybe the website was new, maybe the owners had just been inexperienced and yes, my hopes were high.

My partner was waiting for his branded jacket.

I had pulled up the forms from the credit card company to stop the payment but I did not touch them. Then, we received a parcel from China with fake Rayban sunglasses. Disappointment all around.

The Superhero Moment

When I held the fake sunglasses in my hands and saw the sad look in my partner’s eyes, I became so angry. I informed the credit card company and printed every proof I had that we had been dealing with a scam.

The price I paid

I am not yet sure if I will receive my money back. I had been stressed and angry too.

Not only have I lost a few hours of my life, I also lost faith in Online business transactions and digitization after the Rotterdam Hotel issue and this one. I feel abused and am concerned that someone might have my personal data.

The Price I have won

Normally here I would talk about the price I have won but I cannot see that yet. The story does not have a happy end. What could be a learning for the future is to take more time, check sites before buying and only to buy from trusted sites.

 

Why is storytelling important for you?

On a more important note, I just showed you an example of how to tell a story. I did not invent “storytelling” for the HireMe! program. I took the advice from my writer friend Libby and teach storytelling in the context of preparing expats and their spouses for interviews. As we are normally trained to write short, concise and academic with as little words as possible, we often speak like we are on Twitter.

“Did you also apply COLA and then when you calculated the C2C what happened?”

Or

“I would like to compare the L2L total comp to the SD net and I came across a huge NDI.”

Are you sometimes wondering why your expats do not “get you”. If you are speaking to them like a robot with technical terms they have no chance. Many of us spend hours writing emails to explain why COLA is now lower than the previous year instead of calling the assignee to explain it in layman terms.

We are so afraid of conflict and of explaining the rationale behind the home-based packages that we hide behind a screen and our jargon. I understand why “storytelling” is deemed a quality of GM Managers, not only in interviews. Mercer says so, so it must be true.

I talked to you about my latest shopping failure to explain you the structure of storytelling and to let you know to not order anything from a silly website that promised ridiculously low prices for overpriced branded jackets.

You can pull the template from here.

Have an exciting week ahead.

 

Angie Weinberger

PS: If you need help with storytelling come in for an exploratory session of HireMe!

PPS: Seems I am getting my money back. At least something.