Tag Archives: #GlobalCompetency

In the TGV Lyria the French train running between Paris and Zurich all seats are normally taken. Like on a plane you need to sit in your reserved seat. In Switzerland there are no reservations. When a train gets too full and extra train is implemented during high times. Switzerland deals with this issue by adding more trains.

On Saturday, I entered the train in Dijon (France – the city of mustard) and placed my suitcase at the beginning of the compartment but could not find me seat in the lower deck. First I thought that there was an error on my ticket. Then I noticed the upper deck. I walked back, went up the stairs and thought “I must remember where I placed my suitcase.”

When I found my assigned seat 106 it was taken by a young girl. I experienced how my “Germanic” sense and preference for structure and order immediately was challenged. My stomach gave me messages “Out of order, not right, what is happening here?”

I tried my best French to state that I had a reservation. The girl showed me her ticket and explained in French that there was a mix up as the young couple in the seat in front of her had taken their seats. No one showed signs of getting up for a middle-aged woman. (My brain said “These younglings…no respect for age.”)

I saw no point in getting angry at the girl and her cute little sister who explained again the same.

I was thinking about approaching the couple directly but for a few minutes I did not know what to say and how to stay polite in French. Then a veiled lady told me to wait for the conductor. I felt out of place as people were trying to pass by. I thought about sitting out the problem and felt a frog creeping in my throat as I tried to say in French that I was standing here like an idiot because of a mix up of seats. I was also getting hot in my winter jacket and worried about fainting.

I felt tired and wanted to sit and work. I don’t like it when my plans get interrupted. I waited in silence and looked at my ticket to decide how long I could stand here. The girl (who was in the wrong seat) became nervous. She urged her boyfriend to handle this embarrassing situation. Then another young man got up and showed him something on his phone. The boy turned to me and said in English “You can take my seat. It’s number 64.“

I went back to the lower deck where I had left my suitcase, could not find 64, then went back up, passed by the boy and smiled. “It’s probably over there”. Then I asked the passenger in seat 64 if he had a reservation. He said yes. I apologized, went back to the boy and said “Did you say 64 or 46?”. He smiled “I said 54.”

I smiled, finally found seat 54 and ended up near where I had originally placed my suitcase.

Why am I telling you this?

I thought this is one of the situations that you experience in a new country all the time during your cultural adjustment.

I was proud of myself that I did not get too angry and tried to use humor in an awkward social situation in a language I did not feel 100% comfortable in. It also showed me again that your inner state is important when handling intercultural issues. You can solve problems better when you stay calm and composed even if a situation upsets you.

This situation gave me a good chance to apply my seven principles for intercultural effectiveness and I learnt once again

I could have reacted differently but by being quiet and patient the younglings came up with a solutions that was a win-win for all of us.

Other lessons learnt that help in intercultural settings.

1) Communicate your Needs

I should have said that I need to sit and work. Everything else did not matter to me. I should have said that I did not sleep well and that my back hurts when I stand to long but I did not. Maybe I could have arranged the new seat faster with better communication and checking in about the seat number. How often does it happen in intercultural communication that we do not really understand each other?

2) Forget Powerplay, Authority and Assumptions about Social Hierarchy

It’s not always necessary to play a power game when you can solve problems together. In order to do that you need to keep an open mind and accept a bit of chaos (which is hard with a Germanic mindset). I admit I felt a bit entitled and was going to pull an arrogant move, about how I had paid for my seat etc…but something stopped me from doing that. Maybe I am not that kind of person anymore.

3) Religion means nothing – Love is everything

The boyfriend’s argument “I wanted to be close to my girlfriend…” convinced me and I really did not question that I could take his seat instead. I loved that everyone seemed to sympathize with me and engaged in my “problem”. I expected the least support from the veiled lady but she immediately provided a solution. My heart went out to her as I thought she does not need to help a stranger.

 

4) Small issues can create big emotions

Although this was such a small dilemma it almost made me cry. I felt awkward and out of place, someone who does not fit in and this probably triggered old childhood memories of being new in class with a funny accent when I was showing up in second grade after our big family move. Watch your feelings and emotions. They might be triggered by old memories.

By Caitlin Krause

A new calendar year prompts a feeling of open possibility, and a curiosity to discover and realize our greatest potentials, in business and beyond. We’re undoubtedly living in times of rapid change and high demand; times of immense challenge. I certainly feel it– all I need to do is glance at daily news headlines to have a feeling of perspective and urgency.

We want to ensure that the work we’re doing is valued; we want to know that it matters, and matches our own personal goals and resolutions (which, let’s face it, span far beyond the hype and trend of the new year). We strive to maintain a sense of balance, as we navigate this complex world, maintaining focus and resilience, while maximizing our capabilities. In addition, the global corporate culture and increased connectivity require even more flexibility, and broader skill sets that encompass a range of intelligences, including emotional intelligence and empathy.

Instead of feeling daunted, it’s the ideal time for us to invite some mindfulness into the equation. Here we are in a complex, fascinating environment, ripe with opportunity. The field of global mobility and intercultural exchange has never been more exciting– and, there has never been a higher demand for everyone to develop these skills and abilities, across all industries and vocations. It’s a time when adopting a modern, holistic global competency model is imperative– one that embraces a flexible, resilient mindset. Integrating mindfulness values and practices into a model of global competency makes perfect sense, and has significant long-term benefits for career, health, well-being and happiness.

I have a client who travels between five hub cities, located in three separate continents, on a regular basis. In each place, she has a slightly different lifestyle, and varied expectations to fulfill the job requirement. When she discovered the uses mindfulness has in increasing flexibility, resilience, and stress management, she was amazed at the positive impact. Mindfulness, and specifically the methods I’ve developed, can be summed up by 3 A’s: awareness, advancement, and authenticity. I custom-design mindfulness programs that are experiential, practical, and sustainable. By focusing on providing support, engagement, personalization and expertise, individuals can build on the traditional dimensions of the Global Competency Model described by Weinberger (2016) that are already well-recognized in truly diverse intercultural competency programs.

The connection between global competency and mindfulness is clear, and it’s enhanced my own experience. When I first moved overseas to Belgium, I was busy teaching, coaching, and adjusting to the new environment at the same time– plus, setting up a home. I was impatient with myself for struggling with my basic-level French; at the same time, I didn’t yet anticipate the cultural norms that take time to adjust to– everything from taking a ticket as a number to stand in line at the bakery to the fact that all stores are closed on Sundays, which was the one day that I didn’t coach or teach full-time– this was constantly a surprise, and my initial reaction was to look at my own naïveté as a form of failure.

Mindfulness taught me to flip this concept– I embraced my own enhanced awareness, celebrating the foibles that I could then laugh about, convincing myself that someday they will become part of a book (which could be a Bill Bryson spinoff titled: “Bumbling through Belgium”). I began to feel gratitude for my vitality– for the very feeling, uncomfortable at times, that reminds me that I’m alive(!). I felt immensely grateful for the mix of backgrounds and experiences that create the unexpected. I also grew to appreciate that a population is not homogenous, yet we share underlying truths and a certain mutual respect and dignity. These insights are also embedded in mindfulness– an appreciation for what is, in the moment, even as we set-goals and look toward the emerging future.

In a globalised working culture, mindfulness is especially valuable because it gives agency back to the individual. It gave me a better sense of stability, even in situations that were beyond my ability to anticipate and fully control. Because of this, mindfulness also increased my connection capacity in place of fragmentation. In other words, I was able to reach out and connect with others more easily, because I was more self-aware and had developed skills of resiliency. I was confident, not despite my challenges, but because of them. In Stanford researcher Carol Dweck’s seminal book Mindset, she relates this capacity to growth mindset, and it’s all about mindfulness, self-awareness, and embracing the rigor instead of denying or avoiding it.

We live in the midst of a global corporate climate that is rife with burnout, stress and depression. Recent studies cite stress and burnout as the top threat to workplace health, resulting in great losses across all quality measurement areas, including employee work satisfaction, job retention, company culture, and revenue. The rate of burnout continues to increase each year; mindfulness is seen as a top strategy and method to provide burnout prevention. Instead of succumbing to this threatening trend, looking at establishing an environment that promotes the best, most adaptive and advantageous state of well-being is the answer for global leadership.

As a burnout prevention measure, stress reducer, leadership and confidence booster, creativity cultivator, and overall well-being motivator and life enhancer, mindfulness serves as a necessary base layer for a holistic model of leadership, learning and global competency. For me, it’s a lens to look through, and it can be applied to just about everything.

This could be why, when I’m asked to define mindfulness, I call it simply: “a way to be in the world”– with awareness (understanding of surrounding context), advancement (having a sense of purpose), and authenticity (detaching from judgment; focusing on situations while maintaining resilience). I use these three A’s as foundational pillars for designing applications and programs.

Being globally competent involves developing a wide range of capacities– and, the ability to truly reflect on the learning experience and acknowledge the complexity of global systems involves great awareness– including cultural awareness, emotional awareness and self awareness.

I apply this philosophy with many different practical approaches, making it real, personal, holistic, and able to be experienced by each individual in a powerful way. In addition, it reinforces the sense of community, which is perfectly in-line with global mobility dimensions of supporting the whole person in a long-term, reflective approach that encompasses a multitude of lifelong learning facets and personal experiences.

Recognizing our own multi-dimensional natures and experiences, this makes perfect sense, allowing us to build our abilities and reach goals while staying grounded in this complex, inter-connected global landscape. Combining mindfulness and global competency could yield a new, even more powerful concept: mindful global competency. Let’s test it out!

Kicking off the New Year, I have already dedicated myself to several aspirations and goals, many of which are definitely “curiosity-driven” pursuits, all embedded in a framework of mindful global competency. I’ll invite you to try out a few exercises, to test the process for yourself and give it a go. See what it feels like to sit down and write your own answers to the following. Just go with where your reflections take you, in the moment, without over-thinking:

  • Awareness: Record something, in a description, that made you happy yesterday. Include as many of the five senses as possible. For example, if you were happy when you went for a hike in the woods, try to describe the temperature, the feel of it, the colors and sights around you, etc. Try to bring yourself back there through the writing.
  • Advancing: Write down three attributes that you have that you value in yourself– these could be any quality, from trustworthiness to funny to For each quality, what is a life situation that you have experienced– an “anecdote”– that illustrates it in your life? Feel free to think of examples that have humor. Could you practice by sharing this out loud with someone else? Sometimes, these illustrated moments make for great connection points, yet we deny ourselves the right to “own them” and appreciate them.
  • Authentic: Think back to an experience where the time itself was not what you expected in the short term, yet it offered some sort of long-term benefit. Describe the situation in detail, using a “before” perspective (anticipation), a “during” (experience), and an “after” (reflection). What do you appreciate about it now, in hindsight? How do you think it adds some flavor and dimension to your life?

Sometimes, just taking time to record our own reflections and thoughts about these experiences can lend us deeper clarity and insight. For me, building components of writing and storytelling into my mindfulness practice adds an extra layer of appreciation, insight, and what I call “connection capacity”. May it add to your life, too. After all, 2017 is wide open with possibility, and we all want to make the most of that!

Wishing you a wonderful year, filled with surprise and delight, enjoying the ride.

Caitlin

 

Guest post by Caitlin Krause, Founder & CEO, MindWise.

Caitlin Krause  is a creative collaborator  with a curiosity-driven mindset. As the founder of MindWise, she’s a writer, storyteller, teacher, speaker, VR designer, artist and leadership specialist. Her passion for active, sustainable, ethically-driven leadership and learning models drives her work. 

Empowering personal and organizational change, MindWise’s core “AAA” values are: Aware, Advancing, and Authentic. Caitlin integrates best practices and new discoveries about creativity, neuroscience, mindfulness and technology to promote immersive empathetic experiences on a local and global scale. 

 

Reference:

Weinberger, A. (2016): The Global Mobility Workbook, print ed., Global People Transitions, Zurich