My skiing vacation in St. Anton, Austria came to an abrupt end when we were asked around 2.30 pm while casually chatting on a chairlift to leave the town as soon as possible. By the time we returned to our apartment and while throwing everything into our luggage I told myself to keep calm. I wasn’t calm really but I functioned. My friend and I were too late. The train station was closed already, nobody was allowed to enter. Policemen with masks tried to be nice to us but we were concerned. People standing there in bulks waiting for buses, taxi drivers signaling “no” and the sudden realization that I couldn’t just call a friend or relative and ask for a pick-up.
Because there is a chance that I contracted coronavirus. The next step was to try to get a ride to the next train station, but our landlord wasn’t allowed to leave the city. Walking was not an option either. Asking other people to take us on, probably a little late in the game. Through a friend, we got a ride to Zurich on a bus and I was very happy when my friend and I arrived at my home. It’s more than 24 hours ago and the shock seems over. I’m suddenly in a 2-week quarantine.
This pandemic has disrupted life worldwide, resulting in (to-date) over 150,000 cases and over 5,000 deaths. You can see the live updates here.
People are rightfully worried due to the unfolding scenarios: food and essential item shortages due to hoarding, misinformation and hysteria. Due to my role(s) I have been following the topic on all media for a while now. During the last week, I had a lot of good conversations with my friends. What I can share now are a few tips although I’m really in the middle of this experience myself right now.
Prepare for Self-Isolation
First and foremost, self-isolation requires letting the people around you know of it – the isolation is as much for their benefit as it is for yours. If you suspect that you do have symptoms of the coronavirus, you must also do the following:
- Stay at home and separate yourself from all other people. If you can’t use a separate bathroom, disinfect all areas all the time.
- Wash dishes in the washing machine.
- Cut down your visits outside to the absolute essential medical visits. Call the doctor before you go there.
- Store your waste securely, as it will contain used tissues and other potentially-infected litter that must remain with you until you are cleared of infection.
- If your symptoms worsen, seek professional medical help immediately.
- Don’t use communal washrooms. Hand wash your clothes and towels in your apartment.
For details on how to effectively quarantine yourself from others and best practices involved, please read this article detailing what to do in such a scenario. A list of what you should and should not do is also available here.
It is mandatory for those with travel history to stay in isolation, so please make sure you follow medical protocol.
Buy Groceries and Stock up on Food
If you’re like me you might not eat at home a lot. I’m the opposite of a hamster buyer so I really needed my friend to go out grocery shopping yesterday. I will look into online orders when I run out of essentials.
Remember that we are Not at War
This is a crisis and a pandemic and maybe worse than anything we have experienced in our generation but do you remember Chernobyl in 1984? I felt similar then. We were not allowed to go out even though we couldn’t really see the “danger”. Still, we’re not at war. Shops are still operating and we have access to clean drinking water from the tab here.
The images you are seeing online of empty shelves in grocery stores, barren city centers and overflowing hospitals (especially in Italy) can make you panic. You must ensure that you don’t so that you can follow the common sense but critical advice from the government and medical professionals. For me, the best way to avoid panic is by working and prioritizing.
Follow the Guidelines of Your Local Authority
In Switzerland, this is the BAG. https://www.bag.admin.ch/bag/en/home.html
I find their updates very helpful. If you live in another country follow the guidelines set by your local authorities, both administrative and healthcare.
That means, avoid unnecessary contact with others or your face, wash your hands frequently and definitely self-quarantine if you have returned from another country or a known “hotspot”.
I was asked to inform the authority about my quarantine and I contacted the cantonal office for Zurich. They shared these links with me.
Get Medical Advice from Your Doctor or Trusted Sources
I read a lot online and most medical information is not backed by evidence and if you’re not sure you can trust the source you can always get a second opinion from your doctor by email or phone consultation. For example, I read twice now that you should only take Paracetamol against the symptoms.
https://twitter.com/CHUVLausanne/status/1239144803847360512?s=20
Coronavirus Infoline for CH +41 58 463 00 00, 24/7.
Plan how you will Deal with a Lockdown
Most European countries have shut down schools, educational institutes, theatres, libraries, and public gatherings. So far, public transportation in Switzerland still seems to run on the clock as usual. However, there will be delays and changes due to border controls. Also, currently, it looks like I won’t be able to go home to my family for a while. I assume we will need medical clearance before crossing a border again.
Stop Your Business Travel to Other Countries
If you haven’t yet got stuck anywhere, there is a high chance that you will get stuck next week. Unless you are an MD who saves lives I’m not sure if your business trip is really needed right now. I suggest you cancel your trips until Easter. Then you can reassess the situation.
Replace “Essentials” with Home-Made Products
Due to the unfortunate shortages created by people stockpiling items, you may be seeing empty shelves in supermarkets and grocery stores. Most shops now have implemented limits to how many of each item people can buy, ensuring that everyone will be able to get essential items such as hand sanitizers, toilet paper, and basic food. However, where this is not the case, think about ways to replace “essentials” with home-made products and buy the ingredients now. For example: Could you use the old newspaper to make your own toilet paper? Or how about creating your own alcohol-based hand sanitizer.
Innovate
Most of Europe is in some degree of shut down at the moment, which means that both people’s daily personal lives and their work routines are affected. Businesses both large and small have been impacted by the disruptions, facing varying levels of financial hardships. Startups, in particular, will be hit hardest, particularly those which require mobility from employees.
That said, however, innovation is essential for any startup’s success and this incident should be treated as yet another opportunity to innovate. Thanks to high-speed internet and laptops, most professionals are able to work remotely from home for this period. However, this increased load on cloud services such as Slack, Zoom, and Hangouts has resulted in those services experiencing slowdowns and issues in the face of such unprecedented load.
Upgrades to those services don’t have hard timelines because of the restrictions in place, so organizations have been clever about it. I know of a few companies who have implemented a sort of time-share for work hours.
They have divided people’s working hours into slots to balance the load on remote/cloud services and ensure better productivity than everyone clamoring to log in remotely. A few other businesses are alternating workdays for teams – while slower, this works better for more project-oriented work.
Take stock of the remote working conditions of your teams and order laptops and mobile phones if you have not done so yet.
It’s also vital that you review deadlines and stop pestering your teams with less critical topics right now. Prioritize!
Establish emergency contact groups with your team either via Whatsapp or Slack.
Take Small Steps
Constant media coverage reinforcing the difficulties faced ahead and the issues happening currently, worry about loved ones and humanity, in general, all take their toll. Therefore, I would advise you all to steel your hearts and persevere – now is the time for us to show our resilience. If you are struggling, the following steps may help:
- Take things one day at a time. What are you working on today? What are you eating today? How are you relaxing today?
- Set yourself small, achievable goals for the day. They can be work-related or personal.
- Put aside some time for your favorite hobby. This is a stressful and anxiety-filled time for a lot of people, even if they are not consciously aware of their worry levels. Engaging in a relaxing hobby will help you regain a sense of calm.
- Check-in with loved ones at least once a day.
Resilience would be required a lot more for expatriates, who may find themselves in a tougher mental challenge than most. They could find themselves not being able to be reunited with their families or to care for elderly family members. Being away from family is tough on the best of days, but in this time of global worry, it is all the harder. I wish there was some instant solution I could provide or some concrete tip that could help out, but unfortunately, the reality is that as an expat you will have to bear this situation.
If you are stuck in a situation where you are unable to be with your family, try to stay in frequent contact with them over messaging, voice and video calls. Both they and you will be feeling vulnerable right now, perhaps lost and reasonably worried, and talking to them could act as emotional support for everyone. You can also try to read up on the home country’s approved medical advice for the region and help your family understand and act upon it, to minimize their chances of contracting COVID-19.
If you want to repatriate, speak to your Global Mobility Manager now. Check if your company works with International SOS too.
Try to Get Sleep
It is easy to say “resilience” and be done with it, but the fact of the matter is that these are difficult times. People are and will experience helplessness, loss, grief and more – it is perfectly alright to feel all those things. Worry is a natural response to what is happening around us all, and in a situation like this where global events are out of our control, it is fine to be worried. A good way to regain some measure of calm would be to control the little things still in our power – organizing your house, getting your washing done or perhaps cooking and enjoying a meal.
If you find your sleep disrupted by anxiety or worry, you can try some of our tips on improving sleep. Sleep deprivation can affect your emotions even more so trying to maintain a good sleep cycle can help you manage yourself better.
Be Mindful About Your Statements About Other People
We have all been joking around about Italian pasta and the Chinese rice. However, we have to be careful that we are not all turning into a bunch of stigmatizing, prejudiced racists. Having coronavirus is not an act of God. It’s not a consequence of shameful behavior. At this point, it’s just bad luck. Let’s be mindful of how we treat people in this situation.
Think About Your Resources
My mom just asked me if I didn’t have any extra sanitizer in a bag at my grandmother’s house. Funnily, this was leftover from the RockMeRetreat 2018 and “parked” there with other materials. She will now give it to my aunt who’s at risk and I’m so grateful that I could help with something so small from a distance.
Keep Calm and Make a Plan
I sat down yesterday with a friend and we wrote a list of how we will deal with this. Writing about the experience of being quarantined was a part of the list. We also agreed to check in on each other daily. I can hardly handle a Sunday at home without going out so the part where I’m isolated from my partner and other people needs a lot of self-care.
If you are feeling confused or anxious, I recommend you speak to a doctor. People react differently to crisis situations and often it helps to talk about your experience. I also want to mention that sharing a bit more love and being a bit more empathetic than usual goes a long way here.
Kind Regards,
Angie
More Resources:
https://foph-coronavirus.ch/wp-content/uploads/2020/03/AS2020.030.00773D.pdf
URGENT request to stay at home now! This is a Doctor from UZH, one of our best hospitals.
https://doktor-video.wetransfer.com/downloads/66c890900962a8c5a4c7e3735edb523120200315210045/d058bf
Dear Clients,
It’s Easter Monday and I hope you are safe. I will tell you about my journey with #covid19 shortly. In case you are wondering if we are working…Yes, we do work. However, I’m on sick leave for a few more days recovering from #Covid19.
My Covid-19 Update No. 3 ~ 13 April 2020
– Our RockMe! Executive Coaching sessions are offered only on G-Hangout until at least 30 April 2020.
– Our Terms and Conditions: We don’t charge any cancellation fees for short-notice cancellations during this state of emergency. We understand if your children are crying in the background and need your attention. As of 1 May 2020 T&C will apply again.
– #GlobalMobilityAcademy Workshops will be postponed to a later point in time, probably not starting before 1 July 2020. There will be homework to be completed before the courses start. You will be informed by email.
– #TransitionCoaching: You can book coaching sessions in case you wish to get through any type of transitions. Sessions are limited to 90 Minutes.
– #RockMeApp: Online support is available 24/7 via our #RockMeApp. Everyone who signs up by 17 April 2020 gets free access to our RockMe! online program. I wish to help you through this. Hence, this is a gift!
– #HireMeExpress: If you are looking for a job right now check out our #HireMeExpress program. Sign up by 17 April 2020.
– #GlobalPeopleClubSandwich: We will continue to blog here. ~> Sign up to get our updates “The Global People Club Sandwich”.
~> Guest Bloggers: We accept guest bloggers if you meet our guidelines.
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Please join the Expatise Academy Portal for group chat and online support. We offer a very special #COVID19 deal on the full content right now.
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– If you’re moving to online coaching and want to try out the #RockMeApp email me to angela@globalpeopletransitions.com. We can help you move from physical 1:1 to online in a GDPR-compliant way.
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Global Mobility, Expat Experience, Global Talent and Leadership Development, Culture Transformation, Transcultural Communication, Diversity and Inclusion, Social Recruiting, Global Talent Acquisition, Digital Organization of your Global, Virtual Teams, Global Career Planning, and Transition Planning for Expats and Expat Spouses.
“Human Touch” is Critical to the Future of Global Mobility.
We are robots. At least you could get this impression when you deal with us. Virginia Robot is an observer in our “Global Mobility Academy”. They* comment regularly on our work. For example, when we analyze the process landscape or helping expats with their immigration process Virginia butts in with a comment how AI could do all that faster, better and cheaper.
For the last three years we’ve been experimenting with digital global mobility coaching and transition support with you.
We are in a good position to criticize the digitalization buzz and AI hype. Don’t get me wrong: I’m a fan of new and shiny tech tools and I get excited about apps, but somewhere down the line, they usually disappoint me. For example, on Saturday I tried to book a flight via my Swissair App while on a train. It seems I just entered another country when…the process failed. Now, I’m trying to find out if my booking was saved in an “interrupted” cart or something and haven’t had a response for 48 hours. When you are an entrepreneur time and health are your most critical assets and it frustrates me when I “waste” time.
In 1999, when I called our global tax provider I either received an answer right away or they would call back within 24 hours, because that was considered good client service. Now, when I call I often don’t get a chance to leave voicemail and when I email, I can be happy if I receive a response within seven days. In my book, that’s not good enough. Let alone, that contracts have typos all over and tax declarations need to be corrected. I’m not even a tax advisor but it seems that I smell errors.
My contracts aren’t perfect either. I blame that on the fact that I haven’t really learned basic administrative tasks as usually I would have an assistant supporting me. I can draft, comment and edit, but I don’t really have the energy to make it look perfect.
A few years back the “Executive Assistant” had been replaced by HR Software and “manager self service”. BUT what if you are building a new team or function? Wouldn’t it help to have admin support or an outsourced virtual assistant sitting at a desk in a home office in Burkina Faso or Bangkok?
So yes, I am interested in exploring working with a colleague such as Virginia Robot as long as they don’t outsmart me in front of my clients. They will probably be better at cost projections while mine may have formula errors and miss social security data. Virginia will also work 24/7. Maybe they have design skills and a knack for perfect templates.
And they won’t catch a coronavirus, or strain a leg in a skiing accident. At some point they could probably replace our assistant and maybe us as well.
Still, when I look at reality I’m not really worried.
Why we don’t jump on the AI Hype just yet
You may have noticed this yourself too, but in the past few years, Global Mobility has revolved around process segmentation, outsourcing and offshoring.
While this has resulted in tremendous optimization and cost saving, it has also had the unintended but unfortunate effect of giving this perception and reputation of being “robotic” and “fragmented”.
Before we can teach AI we need to get our digitalization teething issues sorted out globally. On our wishlist is the “holy grail”, the site that rules them all. Disruptors in this field such as INEOMobility, Topia, ReloTalent, VendiumGlobal, Benivo are racing for developing collaborative sites that speak to each other through API codes.
It is therefore up to us as Global Mobility professionals to bring back the “human touch” to our industry.
Our assumption is that through digitalization we will cut down on the middle person and establish more direct relationships between you and the vendors. We recommend to Global Mobility Professionals to have a personal meeting with you and your spouse before the move and one debriefing meeting after the return. Ideally, a personal catch-up during the home leave also helps.
Even if we cannot imagine a robot filing tax returns, sending social security applications and reviewing immigration documents, because of the complexity of the overall topics, we have to see that essentially we are dealing with data.
When I look at my current reality, I often feel thrown back to 1999 when I started in the field and we moved from net calculations on paper to excel. Due to IT security, GDPR and connectivity issues, I can use my hours on data distribution and entry essentially.
I prefer to sit down with clients in person and talk face-to-face, because then I feel productive. My team of researchers and I thought we should be open to innovation while also looking at risks especially through the intercultural, diversity and inclusion glasses.
Focus on Making Constructive Advances in AI
On the subject of improving Global Mobility, we would also like to discuss possible ways in which Artificial Intelligence (AI) could be integrated into Global Mobility in a positive and constructive manner.
Before we begin, it is important to realize that the technologies that we usually discuss under the label of AI are actually not examples of Artificial Intelligence, but a specific subfield called “machine learning”. Because the latter does not sound as exciting, the general term of AI continues to be used interchangeably, though they shouldn’t be.
We also found more real-life examples related to global recruiting where in the past “Application Tracking Systems” left a lot of broken shards and many applicants felt as if their applications went into a black hole.
One possible way to bring AI to Global Mobility, and something that is already being researched, is integrating recruitment with an algorithm. This algorithm would not be constrained by human biases of any sort – such as sexism or racism – and could focus solely on pertinent skills, qualifications and experience.
Unfortunately, as with all new technologies, we must tread carefully. AI is created by and trained on human values, experiences and examples and can take up our strengths as well as our weaknesses. Some issues reared their heads recently with Google’s AI misbehaving and an AI art project turning racist due to bad training being input to the algorithms. So much of modern technology is influenced, primarily through various funding channels, by the elite of the world and they exert their beliefs and biases on controlling the direction the development and usage takes. In fact, their economic, skin-colour and gender privileges are often visible in these creations.
When the original Kinect was released, it had difficulty recognizing people with darker skin. It was discovered that the early code measured the contrast between the eyes and the upper cheek and nose. So, without optimal lighting conditions, that algorithm was failing to detect people without white or light skin. Later iterations of the product fixed this issue, and worked in sub-optimal light as well.
Another example of AI-gone-wrong was revealed with Amazon scrapping its internal AI-based hiring tool after it was revealed that it was somehow biased against women. Again, because the current AI is actually just machine learning, the recruitment tool learned from the historical data given to it. The professional workplace, like most other aspects of life, was male-dominated and the AI learned to be biased against women’s resumes as a result. Not a good look for AI, and Amazon.
Careful nurturing of this new technology will definitely have benefits not just for Global Mobility, but all aspects of work as we know it.
AI-powered digital spaces are already enabling whole groups of professionals to interact more efficiently and effectively, every social platform utilizes algorithmic data feeds and machine learning of your usage habits to connect you to relevant professionals. That is how thriving communities of artists form on Instagram, writing groups on Twitter and digital marketers on LinkedIn.
This technology has also made its way, to some degree, into strategic workforce planning and even transforming workspaces. The flip side, again, is that businesses need to be wary of adopting these changes too fast, or without any feedback from the employees who will be impacted. In fact, a frequent pushback to such decisions is the employees desire to have a suitable workplace that promotes comfort and familiarity for them, such as break spaces, meeting rooms and workstations.
This brings me full circle to my initial point: the “human touch”. That will be the determining factor to the success or failure of AI adoption. It is critical to maintain the human touch while transitioning processes and systems to AI. So as we rethink our business core and competencies to align with AI and technology, we should do our best to remember that at the heart of our work in Global Mobility are people, with emotions, feelings, skills and abilities, who are diverse and unique and deserve to thrive in the best work conditions. At least for a few years, parts of our brain aren’t yet reproducible according to this neuropsychologist.
At this point, there are no easy solutions as most companies are treading new grounds in adoption and optimization. However, one thing organisations, businesses and Global Mobility Teams can do is to remember to make this shift in a way that aligns with business needs and the needs of the people.
“Think Global People” ran a detailed discussion on this subject which you can read here to increase your knowledge, as AI adoption will soon become the hot topic in Global Mobility.
What’s your experience and preference when dealing with Global Mobility Professionals? How would you feel if you received an automated but personalized email from your colleague in HR instead of a phone call?
References and further reading:
*They is considered the new default neutral pronoun. We decided to use it for our non-human friends as well as we learned that ‘They’ was called the word of the year for 2019, for this reason that it was inclusive of all genderfluid, humanoid or otherwise beings.
https://www.theguardian.com/science/2019/sep/17/merriam-webster-they-nonbinary-pronoun
https://mindmatters.ai/2020/01/ai-in-the-courtroom-will-a-robot-sentence-you/
https://www.un.org/en/gender-inclusive-language/guidelines.shtml
Any experience with these disruptors?
Topia
INEO
Vendium Global
https://www.vendiumglobal.com/
Benivo
https://www.benivo.com/global-mobility-teams
ReloTalent
VendiumGlobal
https://www.vendiumglobal.com/about
Mention in comments below
Before we delve into Brexit, let’s take a look first at how open market policies were and still are beneficial to Global Mobility.
Open Markets and Free Trade
Brexit: An End to Unrestricted Movement
Common sense identifies this as a detrimental idea, not only to GM professionals but to long-term economic stability and growth, yet so few speak up against it – the very fact that Brexit is happening is evidence of that fact. Why is that so?
Fear-based Politics Is a Tool of Suppression
The result? While Brexit has been lingering for years, the political uncertainty it has led to is already creating ripples across the GM community. Companies will be faced with increasingly challenging situations when seeking to move the talent they want, into the location where they are needed most.
Many companies are moving out of or planning to move out of the UK, taking with them hundreds of thousands of jobs from locals. Clearly not the best-case scenario.
This unpredictability is not limited merely to the immigration aspects of Global Mobility, as taxation and exchange of information would become increasingly sophisticated, making it more difficult for companies and authorities to work out and resolve issues of governance and tax payment. A potential problem that arises from this unpredictability is not knowing how the UK will treat its laws and legislation dealing with worker rights, taxation and other aspects that were based on relevant sections of EU law. That is something troubling corporations and experts in finances, taxation and mobility alike.
Another factor determining why we haven’t been more outspoken about the ramifications of politics on our field is the overabundance of fake news. When someone’s statement is countered with aggressively presented “facts”, the people believing in those “facts” can end up influencing others and drowning out our voice of reason.
Does anyone remember the infamous “Brexit Bus”? Despite being proven to be a falsehood, that “fact” is considered one of the major reasons the Brexit referendum was won by Leave. Despite people speaking up about the falsehood of that “fact”, the Brexit Bus still swayed millions with its lie. How does one make themselves heard in such a scenario?
Echoes of Brexit Around the World
As these roadblocks mount, we are faced with a unique, ever-growing challenge of navigating political opposition to its core tenant and unpredictable laws that can spring up at any moment. Given this uncertainty, what we can do at this turbulent time is developing a series of rapid response protocols/procedures that allow us to stay on top of these shifts while carving out a longer-term plan for navigating these changing political waters.
We need to stay relevant
If we want to continue adding value as a function we need to show through our actions that we are finding solutions to all those ever more complex issues. I usually hold back my political opinion here and on social media for fear of attracting trolls and haters but I committed yesterday to support “outsiders” more, and to work with an even more diverse team in 2020.
We need to think big and start with baby steps at our own front yard. For example, I will work with an intern from Africa this year. My clients come from around the world but we can still do more to encourage global competency development and break down the barriers to Global Mobility. We can set examples and work on positive changes in our realm of influence whether we are expats, expat entrepreneurs, scientists or Global Mobility Professionals.
PS: As a lecturer and Expatise Academy Advisory Board member I recommend the Master Course in Global Mobility at Erasmus University. As the Registration deadline is approaching you should decide fast and read more here.
Do you approach each new year with renewed vigor and plans for self improvement? Perhaps a better gym routine or healthier lifestyle habits? Maybe you wish to tackle your work in a different manner? Do you then find yourself not able to sustain these plans beyond a few weeks?
New Year’s resolutions often end up lacking consistency, and with 2020 heralding the start of a new decade, the pressure is on a lot of people to start at full sprint. However, as we all know…by Mid January we are back in full swing and forgot that we wanted to go to the gym, eat healthy, drink less alcohol and spend more time with our families. As we grow older we even recognize how some of our patterns of workaholism become worse every year.
I have to admit that I had a hard time to let go of work on 23 December 2019 and a nagging feeling that I did not fully finish a task related to GDPR. (Don’t ask!!).
Now, as the New Year has started I realize a lack of motivation and find it a bit hard to get going again. I know that I will be seeing clients, students and even have a video shoot next week but I’ve been trying to procrastinate work as long as possible. And because I know that you and I often feel the same, I was struggling to tell you to start setting your goals for 2020. I read a few blog posts and then I remembered that I had already thought of different methods to overcome procrastination.
A while ago I wrote about four approaches to managing a project: “Committing to Work – When you say “I do” and then you do”. I explained four different ways you can motivate yourself through any project and a new career or life goal is essentially a project.
I ended my post with committing to doing the Master program in Global Mobility at Erasmus University in Rotterdam. My graduation party is almost a year ago. And while I still enjoy the moment of satisfaction and the additional certificate what I remember mostly about the course are the great people I met there: Lecturers, fellow students and organizers. People supporting me during my research and clients who answered a lot of questions about how they were using our RockMeApp. If you want to read my final thesis it has been published here.
1- Join us for a Global Rockstar Session
2- Use the RockMeApp to define your weekly practices and learning goals
I therefore always encourage clients to develop up to 10 weekly practices that will help them get closer to their main goals by using smaller steps. The RockMeApp therefore gives you a weekly checklist of those repetitive practices.
3- Understand and set your learning targets
4- Define your three main priorities every week
This is also known as Micro-productivity and helps your brain to see the final goal as more achievable and reduce procrastination. Furthermore, completing those smaller goals acts as positive feedback that helps motivate you towards that end goal!
5- Learn to reflect every week for at least 10 minutes
Wishing you a Happy New Year 2020.
Kind regards,
Angie
