You could be a #GlobalMobility rockstar with a few tricks of the trade.

I held a talk at the Forum for Expatriate Management event in Rotterdam a few years back. Every word is true today. I am nowadays more involved in operational global mobility topics than I ever was and while the constant filling of payroll instructions, hypo tax calculations, and balance sheet updates reminds me of the Sysiphus tasks I mentioned in the talk, I have learned a great deal over the last few years and I don’t mind the operational work so much anymore as long as I can still coach expats and their families.

I am contemplating that even expatriate payroll is so much more interesting than normal payroll and that we need professionals with intercultural competence to ensure that the expats get paid correctly. You would think this is easy but believe me with all the technology, processes sometimes seem more complicated than in 1999. At that time we used to calculate net payments on paper.

In the last few weeks, I used a calculator every day and excel became my second best friend. On a few occasions, we don’t seem to get it right in the first attempt. The bonus is wrong, the expat unhappy and we get a new calculation. Then we start again. The third time it’s easier.

In a case from the UK, I notice that the pension contribution has changed from the previous year. In one from Madagascar, a figure was not transferred automatically into the next record of the assignee. A lot of checking and cross-checking is needed.

Once you think that you finally have created the right balance sheet you send it to the assignee and they tell you that it is a joke. They challenge your figures and you need to go back to the provider and explain why the tax system in the UK reduces your personal allowance once your salary reaches 100k GBP so that your bonus is taxed at an unimaginable tax rate. Or why the INR has devalued against the EUR and how that is reflected in the Cost of Living Adjustment. Then they ask why the COLA is calculated on spendable income only and how we came up with that figure.

You need to see every step along the way as learning towards what you can contribute to the world. If you don’t enjoy this process, tell yourself that it is only once a year and it pays your rent. I see exciting challenges for the GM Professionals but even if you are in a different field you might relate to these topics too. Here are seven current issues that seem to be examples for GM Professionals around the world

1. We solve issues with manual workarounds that we cannot seem to handle with technology.

2. We need good working relationships with our colleagues and the expats around the world to solve those dilemmas.

3. We need superior technical skills in tax, social security and immigration and other subject matter areas so we don’t lose oversight of the full process.

4. Without the experience of at least 200 cases, it is really hard to see patterns in your problem-solving approach as every case poses a different country combination and needs to be tackled individually.

5. We need high levels of focus and productivity to deliver excellent solutions.

6. We work too many hours and it is hard for us to keep healthy.

7. Many of us are women and at a career and pay level that is way below our background, competence, and qualification.

One of the reasons why I started my company Global People Transitions was to help Global Mobility Professionals develop further. I would like to encourage you and support you with advice on how to get your develop your global competency further.

You can buy “The Global Mobility Workbook” (2019) for further explanations, apply to become a tester of our RockMeApp and you can book 1:1 coaching sessions with Angie Weinberger.

I have been a strong proponent of Global Mobility for years now and most readers and clients will know my general optimism towards it. This week I will be taking a critical look at the trend towards more Lifestyle expats and various shortcomings that need to be addressed. AIRINC (2019) confirms that 13% more companies now have an international one-way transfer policy (72% vs 59% in 2018). We also have to take into consideration here is that our populations are a lot more diverse than they used to be 10 years ago (Weinberger, 2019).

Let’s dive right in.

In recent years, we have come across a new source of mobility traffic. We can call this driver “lifestyle”. Through technology, economic crisis, and mobile mindsets, younger professionals are more willing to move to other countries to find work. The local-to-local hires from abroad are often “coming for love and staying for the job”. Locations with a high influx of foreigners due to low unemployment, high staff turnover and perceived high quality of living – such as Australia, Canada, Singapore, United Arab Emirates and Switzerland – attract professionals from many countries. The jobs require academic backgrounds and professional experience but can be filled by local staff, if the talent is available in the marketplace. There is, however, a downside to this trend. Not many professionals think about the long-term consequences of moving from one place to another. Social security is covered in a later chapter, as well as other potential issues that can arise for global mobility professionals.

Lifestyle expats are often expat spouses in Dual-Career Couples, Third Culture Kids (TCK’s) and Gig Workers (or Digital Nomads as they tend to be called too).

What’s in the packages?
Often the packages of lifestyle expats are limited. They have a local employment contract in the Host Country. Sometimes we support the immigration and relocation process. The company does not always offer international medical insurance or an international pension plan. In many cases, this is not because of bad intentions. Often, local HR staff has not considered the package and support as they have misconceptions about how these systems work globally.

So here are a few examples and tips to consider.

Going to the US? –  Do you face any Work and Residence Permit Restrictions?
In recent years I have heard a lot of complaints about the US immigration process among others. Protectionism has made it a more trying and difficult process in many countries. In Switzerland, too, we have more administration to tackle than before the bilateral agreement with the EU on free movement was accepted. You need to learn and understand the steps of the immigration process – for certain countries such as the US, you will need the help of a lawyer. Check if your spouse is allowed to work in the host country.

Going to Brazil? – Have you thought about your personal security?
In several countries in the world, you might face issues of personal safety. Brazil is one such country which has built a bad reputation over the years. It’s worth taking a look at your government security websites before moving to a new country. Additionally, once you are there, find out right away where your Embassy is in case of an emergency and get yourself registered with them.

Going to Europe? – Do you have social security in this particular European country?
Imagine if you will, that you move overseas with your spouse, you just find out that you are pregnant but you don’t have health insurance coverage yet in the new country, nor any type of social security. You might not have new coverage because insurance companies won’t accept you or they will increase their premiums significantly.

This leaves you stuck in a limbo where you are waiting for the lengthy assessments for private medical, social security and international pension to come through, while your spouse or yourself require the use of those facilities.

Going to the Middle East – Do you have any residence rights if you get fired?
The employment on a local contract poses a risk in many countries in the world as you might have to leave the country in case you lose your job. If you accept a contract in the Middle East, make sure that you understand your rights and obligations but also your residence permit status. Is it bound to your employment or financial security?

Going to China – Are you ready to face the pace and work 24/7?
Some countries have a different work ethic than others. Some countries are highly productive while others still have a lot of inefficient processes. You could move to a country like China and be surprised how many hours you are physically expected to be “at work”, in the office or even socializing with colleagues. The pace in fast-growing markets such as China could drain you or become stressful in the long run.

Going to India – Will you face tax issues and do you understand your package? 
As a local hire, you might have different legal implications to consider than an expat being sent by a company. If you are going to India, it is worth checking the kind of tax exposure you will face there and to really understand the package that you are offered.

Relocation Planning is left up to you
Many companies have not implemented a great process for hires from other countries. HR often works ad-hoc and as mentioned doesn’t understand all implications.
I once met an expat who moved to Switzerland around the New Year and didn’t have a place to stay when she arrived! Normally, the company could have provided temporary accommodation but that did not happen, the expat ended up having to figure things out on her own.

You somehow forgot that the host country has a different native language than English
Internations mentions that there are still many expats moving to another country without managing the host language to a workable level. I’m often surprised when clients complain about German being ‘so hard to learn’. Even if you can survive well in Switzerland without German, not speaking the language hinders you from integrating into a culture and entering the “circle of trust”.

How can Global Mobility help if they are not empowered and don’t have the staffing?

Increase the Scope, Team and have Global Mobility report to the CEO
What can be done to improve on these shortcomings? On an organizational level, I strongly feel that making Global Mobility a  function reporting to the CEO is the most logical path to positive consequences. Global Mobility activities need to include all sorts of cross-border activity including weekly commuters, International Business Travellers, International Hires and “Digital Nomads”.

It would allow for smarter, involved decisions regarding Global Mobility professionals as part of the company’s expert staff. Looking after the wellbeing of your international workforce is now considered essential to an organization’s success, there really is no justification for slacking off on that front.

Having the CEO directly involved with Global Mobility allows them to devise budgets and become the escalation point for critical hires and moves. Often, CEOs only hear about GM when things go pear-shaped and there is, for instance, a real life-and-death situation such as a terrorist attack or a tsunami – at times like these GM might not be able to get through to them because there are too many layers of organization between them.

Address the Package Issues through a Guideline
We should address the package issues and devise at least medical coverage, support with the immigration for expat and spouse, international pension, pay for the move and repatriation in case of redundancy and ensure the personal safety of the expat family.

Despite the tougher aspects of being involved in Lifestyle Expatriation, I still maintain my optimism. The Future of Global Mobility will see us rise to the level of other corporate functions and we will be able to support our diverse global clients even better than today.

Great strides have been made in recent years and I am certain that the coming days will see more positive resolutions to people’s pain points and enhance the expat experience.

Get third edition of The Global Mobility Workbook!

Why buy us?

“Global Mobility” is currently undergoing a global transformation. New technologies, the constant evolution of companies, generational diversity and political situations have evolved the roles and lives of mobile professionals faster than existing policies can keep up, calling for a clear focus on the processes to be updated to cater better for the people driving Global Mobility.

Are you as a Global Mobility Professional feeling overwhelmed by the speed and scope of this ‘boom’? Perhaps you need to introduce yourself to the field and get a better, broader overview of Global Mobility. 

Maybe you are in HR or a line manager and want to ensure that you are becoming an employer of choice for younger generations demanding “Global Mobility” as a prerequisite for working with you. 

Or, you are just on the brink of deciding for or against an international assignment as an expat or expat family and want to understand the language we use better.

How we will help you

Working with “The Global Mobility Workbook” and Angie Weinberger will enable you to:

• run your Global Mobility in a more strategic way by deeper understanding trends and drivers of Global Mobility
• develop and sort out your legal framework, policies, guidelines, exception management,
• give you models for improving how you explain what we do to the outside world,
• support expats and their spouses and enhance their “Expat Experience” through training, coaching and deeper understanding of the psychological effects of cultural adjustment,
• develop your professional profile and “Global Competency”.

In order to make the expat experience worthwhile for their careers and support for their families even better, it takes people who want more than ticking off a checklist.

It takes dedicated professionals and it needs personal communication with the entire expat family. We want to bring the human touch back into our process-driven work.

That is just the tip of what Global Mobility truly is, and the Global Mobility Workbook provides not only a baseline starting point to understanding the field but is a hands-on manual for people in HR, line managers, expats and their spouses.

What you can expect from us

• Establishing the Global Mobility Brand. Strategic classification of international assignments for the “business case”, integration of the assignment in succession planning and more. 
• Optimizing the Global Mobility Process. Optimizing the operational handling of Global Mobility in all corporate processes from recruiting, via talent development to localisation. We explain basic principles without the technical details that overwhelm beginners in the field.
• Defining the Global Mobility Clients. Focusing on the experience of expatriates and their spouses, as well as on the process of monitoring those who are affected, including their safety and health. We also give an overview of emergency situations.
• Building the Global Mobility Team. Presenting Global Competency as a key component in the career development of Global Mobility Professionals. It’s a mix of knowledge, attitude, skills, reflected experience and body learning. We also coach you along the way and develop an online learning plan together.

It’s a workbook so it engages you with:

• • Goal Setting: In the beginning of our journey together you set goals for yourself.
  • Homework: Most chapters come with a suggestion of a homework.
  • 12 Case Studies: In addition we provide downloadable cases studies from daily business scenarios. These present you with various international mobility challenges to engage with and analyze. 
  • 7 Templates: We share templates upon request.
  • 5 Tools: We send you examples how you can run your operations and projects
  • 3 Checklists: Global Recruitment, Relocation, Social security considerations
  • 12 months RockMeApp: Free access to the RockMeApp, our career planner and online coaching platform (value 250 CHF/USD).

Sign up here for updates on this publication. 

About the Author

Angie Weinberger is the Global Mobility Coach. She combines executive coaching, her long-standing Global Mobility expertise and workshop facilitation skills into programs for Global Mobility Professionals, Expats and Expat Spouses. She’s a recognized guest lecturer in “Global Mobility” and “Intercultural Management” and has worked in HR with an international focus for over 20 years.

Previously she wrote “The Global Career Workbook” (2016). She also wrote a German textbook on managing international assignment into and out of Germany published in 2009, 2010 and 2011. This publication triggered her interest in writing again.

Angie’s current projects include building the Global Mobility Function for a private bank, the development of a web application for online coaching called RockMeApp and RockMeRetreat. 

Angie also defines herself as an author, social media junkie and Bollywood lover. She has lived and worked in Germany, Switzerland, the UK, India and Australia.

When Angie is not working she enjoys hiking in the Swiss countryside, watches movies and overindulges on the cooking of her Pakistani partner.

I’m sure you are aware that I have been championing body learning for some time, one of last month’s club sandwiches focused on harnessing emotional intelligence in conjunction with Progressive Muscle Relaxation (PMR) to become a better people leader.

This time, I would like to focus on the work of pioneering body learning coach and my coach educator Boudewijn Vermeulen.

Vermeulen developed a holistic approach to executive coaching that meshed popular communication techniques with body learning. His method led to higher coaching efficacy and speed and to this day is one of the most effective techniques for learning and personal and professional growth.

Boudewijn Vermeulen developed a structured method to improve relationships: the Vermeulen Analysis Model (VAM). His approach involved several aspects that can be grouped into these four areas:

• structured communication,
• relationship work,
• body learning and
• reflection of experiences.

The VAM builds on the realization that experiences and personal themes materialize in a “critical relationship”. It requires clients to undergo the “experiment”, so to say, and then reflect upon those experiences to form the pertinent theory – this positions the coach as more of a companion than a 1-to-1 dispenser of information.

In light of this emphasis on the journey of the experiment, the self-reflection, and learning, the Boudewijn Vermeulen method is particularly effective at editing relationships which, as previously mentioned, are the mirror of all issues.

When every issue is a relationship problem, it becomes paramount that one understand and analyze relationships all the time with the goal of maintaining and improving them. Under the guidance of a skilled coach, the client writes down their feelings about a relationship: what they regret, what they resent, what they are grateful for, their needs from the relationship and their disappointments and fulfillment.

The coach can then guide and help the client distill these findings to approach the relationship in a positive way again. The method highlights just how crucial it is to dive into the complexity of human relationships. Vermeulen built his method with the knowledge of the deep psychology of Carl Gustav Jung.

The Vermeulen Analysis Model is something one learns only under the guidance of a coach trained in the method. The key is to incorporate the techniques into your lives through weekly practices and repetition – the only habit can create the kind of self-improvement that lasts.

Communication, enhanced relationships and any type of learning of this sort is something that comes intrinsically to everyone, you just have to listen and learn. That is what effective coaches can teach you: how to listen and learn.

With our busy lives, it can be hard to carve out time in our established routines for these sort of tangential but essential learning activities, which is why I have incorporated all these communications, relationship and body learning methods into the core of the RockMeRetreat. 

The RockMeRetreat is a seven-day leadership retreat in Southern Germany, where you will get to network with other Expat Leaders and Professionals and develop your global leader competency.

The RockMeRetreat is designed to amplify your success on your chosen career path and help you move towards the breakthrough you need to become a Rockstar in your chosen field!

Sign up here for entering the conversation with me. If you wish to speak to me directly, please book an appointment by replying to this email.

Kind regards,
Angie.

I found myself discussing this topic with a lot of people over the last few weeks, and have decided to break it down for readers in this week’s Club Sandwich. Let’s get right to it!

I want to brief you all about Global Competency and how it is determining the growth of skills in international professionals. As I also describe in the Global Mobility Workbook, ‘Global Competency is the ability to work effectively in a global, complex environment with a high level of stress, while achieving goals sustainably and in accordance with your own resources’. It is a combination of knowledge, attitude, skills, reflected experiences and body learning.

What are these skills? There are a diverse set of abilities that can help your global competency, ranging from developing your language skills (learning a foreign language is great!) to effectively using digital media (Social Media platforms & video conferencing). 

Other skills like analytical thinking, problem-solving and communication skills also help cement your Global Competency. That last one feeds into digital media skills as well, since most modern communication happens over Facebook, Twitter and LinkedIn (and their corporate equivalents). In fact, I believe media competency is critical for any globally active professional in these technology-driven times. As I mentioned last time you can also practice logical thinking through tests and games. My grandma plays Scrabble against herself. She’s doing great and beats me every time with her 97 years of age.

It’s a journey of constant self-improvement that will keep your Global Competency up to scratch! 

You might think you know everything already to get by. I believe though that we all need to engage in continuous, lifelong learning if we don’t want to be replaced by “Virginia Robot” soon.

If you want to develop your skills and keep track of your learning goals you can use the Rockmeapp to do that. As a reader of the Global People Club Sandwich your 12months subscription to the Rockmeapp is free of charge. You will also get a special rate for coaching sessions with me.

I wish you all a productive week.Global Competency also requires rethinking yourself in a global arena. Here are three priorities:

1) Analyze and improve the way you build professional relationships, learn to be an active listener to gain better access to people of other cultures. 
2) Reflect on your unconscious bias. Where could it play a role? Have you potentially disadvantaged a woman or a person with a minority background through your implicit assumptions about gender roles or cultural supremacy?
3) Check and write down stereotypes and work on your attitude towards people of other cultures.

If you want to develop your skills and keep track of your learning goals you can use the Rockmeapp to do that. As a reader of the Global People Club Sandwich your 12months subscription to the Rockmeapp is free of charge. You will also get a special rate for coaching sessions with me.