Emotional Intelligence Across Cultures – The Culture Mastery 4C’s Process

4 C’s Calculate – Choose – Change – Create

Guest post by Val Bath

Our ability to build culture mastery doesn’t rest only on knowing about another culture, but also on our ability to appreciate what values, habits and behaviors affect that culture.

Given this challenging year and the need for cross-cultural understanding, the ability to regulate one’s emotions when working with others from diverse cultures is critical. The Culture Mastery 4C’s Process™ surfaces the “why” behind the cultural differences and responses.  In this article, we will explore the 4 steps in the process which brings together the practice of coaching and intercultural training.   The goal of the program is to teach coaches and other leaders in talent development to guide their clients on a journey from identification of cultural preferences through the establishment of real-world solutions. 

Culture consists of many things.  It encompasses tangible elements such as food, language, customs, religion, and dress as well as intangible elements such as values, beliefs and traditions.  These intangible elements are often full of emotions.  The emotional component frequently gets overlooked in most models and most informational cultural presentations – but that’s the one component that is the most critical when you get to the core of succeeding in another culture.  This emotional undertow often makes changing and working with other cultures a struggle and will define how difficult or easy it will be for anyone to adjust to the habits and behaviors of the new culture. 

Culture manifests itself in the interaction between individuals.  Our culture reflects both our values, our dreams, and our beliefs, and it reflects our talents, our skills, and the habits we learned from our surroundings. Similarly, our counterparts also exhibit their values, beliefs, skills, talents, and dreams, through their culture manifestation.  When we interact with each other (and if we are observant) we will discover our own values, behaviors, perspectives and their values, behaviors, perspectives.

Our journey to understanding another culture and to culture mastery consists of 4 phases – 4 C’s – Calculate – Choose – Change – Create.

Calculate Choose Change Create

The process starts with the first C – Calculate.  You calculate your preference on the continuum of each cultural variable and thus learn your own Cultural Blueprint. You then compare it with the Cultural Blueprints of your co-workers/staff/clients/ partners from another country/culture and calculate the gaps between your preferences and theirs.

The second C – Choose – takes you through the process of choosing your negotiable and non-negotiable variables.  Making that choice from the perspective of your values will allow you to understand which behaviors/habits you can adjust.

The third C – Change – teaches you the process of changing your cultural attitudes, habits and behaviors when dealing with negotiable variables.

The fourth C – Create – helps you create cultural alliances and agreements for those variables that are non-negotiable.

The following ICF coaching competencies are incorporated into the Culture Mastery 4C’s Process:

  •         Coaching Mindset: Remains aware of and open to the influence of context and culture on self and others.
  •         Co-Creating the Relationship: Seeks to understand the client within their context which may include their identity, environment, experiences, values and beliefs.
  •         Coaching Presence: Is fully conscious and present with the client, employing a style that is open, flexible, grounded and confident.
  •         Communicating Effectively: Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating.

 

ABOUT THE AUTHOR

Val Bath

Valerie Bath is a recognized authority on cultural relativism and its impact on the productivity and profitability of individuals and global organizations. She has trained consultants, coaches, and employees from multinational corporations over the past 15 years. Previously, she had a career at Accenture and for scientific technology leader Texas Instruments Semiconductor. In both organizations, Valerie designed and implemented enterprise-wide multi-continent systems solutions working with clients and colleagues in the US, Asia, and Europe.

For more information about the Cultural Mastery 4Cs Process::

https://webinars.globalcoachcenter.com/

Please watch the testimonials: www.globalcoachcenter.com/services/assessment/ 

in English, French, and German.

#crossculturaltraining #crosscultural #coaching #CultureMastery #CCE #ICF #expat #culturaltraining

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