Our Terms & Conditions for Executive Coaching Clients

Version: May 2023, v7 – Private Clients

Dear Client, 

These terms & conditions form an integral part of your training, consulting, or coaching agreement with us at Global People Transitions GmbH. 

They will be amended from time to time and published on our website.

Our Clients 

  • We work with private individuals directly. Our clients are usually highly educated, globally mobile professionals and scientists.
  • We work with clients with good intentions and a resourceful approach to people. 


We do not

  • Engage in any illegal activities. For example, we will immediately stop cooperating with clients if we find that they are using incorrect data or forging documents, testimonials, or information on the résumé. 
  • Tolerate discrimination of any kind and do not support bribery, illegal or unethical business practices, aggressive behavior, or inappropriate comments, neither bullying or negative statements based on race, gender, mental and physical abilities, nationality, caste, and sexual orientation. 
  • Work with multi-level network companies and similar organizations.

Non-residents of Switzerland
We usually work with individuals who are in possession of a residence and a work visa for Switzerland.

We accept non-residents to work with us under certain conditions. If you do not have a residence in Switzerland, you need to pay an advance on your fee of CHF 397 (+VAT if applicable). After the advance payment, we will organize a call or a meeting to discuss your specific needs.

It is essential that a time is agreed upon and that you stick to the time frame given. Cancellation charges apply. We will charge you for the time agreed even if you do not show up. 

The RockMe! Program for Executive Coaching Clients
Our work requires a pleasant atmosphere. Therefore we apply these principles: 

RockMe! coaching sessions are usually in the form of face-to-face meetings. We will confirm the meeting place in your email calendar invitation. Please show up five minutes before the session starts. We offer online sessions by individual agreement. One session lasts 1.5-hours.

Your coaching session is confirmed when you have received an email or an invite for an electronic diary from us, and you have accepted this invitation. 

We advise that you book at least one session a month to progress. It’s your responsibility to ensure that you have agreed to an appointment with your coach.

The 1.5-hour “Global Rockstar Session” fee is credited when you buy a full RockMe! program. 

We will charge your hours as used. If a session takes longer than agreed, we will charge the extra time. If you call, email, or text us, we will charge you if the response requires research or your email takes more than five minutes to answer. We usually respond within 24 hours. If you don’t get a reply, please call us as your email might be in a spam folder.

If you have an urgent question about a decision or salary negotiation, please request a call back by text message and let us know how we can reach you as we are often in workshops or sessions. 

Scheduling, Cancellation, and Modifications
An appointment is scheduled when you have confirmed it via email or accepted an online invitation. Should you need to postpone a session less than 48 hours before the confirmed appointment, the cancellation rules do not apply for the first time. However, we might need to charge you if you continue postponing and changing sessions. 

In case of a full cancellation, the following rates apply: 

  • One day before (less than 24 hours): 100% of the fee, 
  • Two days before (less than 48 hours): 50% of the fee. 

We advise you to take complete programs to benefit from our coaching method’s long-term effects. 

Coaching Material
For environmental reasons, we will provide coaching material in electronic format. We will give printed handouts for exercises if needed. If you wish to receive printed material, please inform us, and we will provide it for you (we may charge an additional fee). 

We advise that you plan your training and workshops with us at least four weeks ahead. If you wish to book us for interim management or consulting projects, the lead time is longer. 


Location for Coaching:
Global People Transitions GmbH, Forchstrasse 179, 8032 Zurich, or another site confirmed in your calendar entry.


All our conversations are confidential. We don’t share any personal information about you unless you give us your consent.


Billing Address: 

We will send an invoice after the booking of the program to your email ID. 


Payment Conditions: 

The invoice has to be paid within thirty (30) days after reception of the invoice, or at the latest by the first session.


Carrying over of Executive Coaching sessions:
Executive Coaching only works if it follows a regular rhythm. If the company has paid coaching sessions, but you have not taken them within 12 months of starting the program, we will not reimburse the fees. 


In exceptional circumstances, you can request a written confirmation to take over sessions to the following year. Exceptional circumstances are, for example, medical leave, international assignments, and intense family periods.


Subsequent Private Sessions:
If a client under a corporate program wishes to hire Global People Transitions GmbH privately for additional sessions, they can do so starting six (6) months after the end of the program. 


Webinars, Skype, Hangout, Zoom sessions 

Webinars, due to their nature, have to be paid in advance. Cancellation fee applies; no-shows are charged in full.