I used to once tell my colleagues that I sometimes feel that I am like an orchid. I would only blossom in the right environment and when I get a lot of love from the people working with me. As a creative person, I also need to feel safe and accepted and this is the hardest part because we often make connections between items that others will not connect. Also, connect people with each other who would not necessarily see why they should be connected.
On the weekend I attended a short workshop in a monastery of a Dominican sisterhood in Ilanz. There in the loving eyes of those sisters, I immediately understood why I would like my clients to come to our RockMeRetreat: It’s because my heart is my compass. I only trust my heart and sometimes I also listen to my brain. However, we are taught in our society to not trust our heart anymore and that is why many of us are unwell and feel stuck. At the RockMeRetreat I will give you all the love that you need to blossom like an orchid again. You will learn to trust your heart again. Feel invited and welcome. You can still join us in 2020. I’m accepting applications now.
Our project and event manager, Monika Fischer, a veteran of cross-disciplinary fields including global mobility, cleverly alternates between allegory and candid self-reflection of her own extensive career to outline some forms of biases that can be observed in professional spaces and how to handle them. You can read her full essay below:
I have never had a green thumb, that is until I lived in Singapore for ten years and got used to being surrounded by blossoming orchids. They look very pretty and colorful, come in many shapes, shades and sizes. Through the sophisticated ability to have so many faces, some people think that all orchids are extremely demanding. Are they though?
People use shortcuts, also called biases, unconsciously. Research shows that this filtering ability of our brain basically saves it from exploding due to too many impressions and data shooting into it any second. Over the evolution of humanity, our brain learned to generalize myriads of known circumstances, create patterns and suggest immediate solutions. We are not even aware of this process, hence unconscious.
Roche research showed (as addressed by Kristen Pressner at a TED talk in Basel in 2016) that people award different attributes to male and female personalities. Whereas men are connected with characteristics like leadership, providing, assertiveness, strength, and drive, female counterparts usually get attributes like supportive, emotional, helpful, sensitive and fragile.
For our everyday life, it might be too strong a requirement to change how we speak. In a business setting, however, I argue that one should step back from time to time, reflect and think again: when I say a manager or a CEO, do I use a “he” in the next sentence? What if I used a “she”, how would it change my perspective? What if I think of my male colleague as being supportive, emotional, helpful, sensitive and fragile? A female leader behaving assertively, driven and strong, is she a great leader or a “bitch”? There is no one-size-fits-all, even though our brain suggests easy readings.
My personal experience in the past several years in Switzerland when looking for new professional challenges for the age of 50+ (I turned 60 this year) uncovered several biases. Common in recruitment, in job ads and in the reasons for rejection. The general understanding says that older candidates are expensive, out of touch with technology, unwilling to learn, not mobile or flexible. There is also the perception that senior workers will be sick more often and take advantage of the pension fund and other statutory benefits.
That may be applicable to some or even most of them, I do not know. What I do know is that my life took me through several countries, forced me into various professional fields and in different career levels. I mastered all situations, brought up three millennials who now have excellent jobs, I even built a new successful business in a foreign culture.
Every 2-3 years I get a new certification or vocational training in something that interests me.
Yet, no wonder, I do not fit in a neat list of requirements that are expected from a regular job candidate in Switzerland. Basically, a linear resume with a field of study that I would work a number of years in. I ask myself, who is it that lacks flexibility? Am I really expensive? Maybe a potential employer needs a person skilled in overseeing a vast field of challenges without losing the focus. Quick assessment of risks in early stages is more effective than problem solving later. Maybe I do not want to work full-time and my income is not the most important parameter for a job, maybe I wish to have a role with a purpose. Sounds familiar? You probably connect these expectations with young generations.
So, I am now an orchid lover. As mentioned above, some people never want to hear about having orchids at home. They are too sensitive, demanding, need too much care. Do they really?
Those who know and love orchids will tell you that they are easy to care for, blossom for months, return to bloom for years when you give them basic care. In the past, I would buy a blooming plant that would lose the blossoms within days and then turn into a “salad”, a green-only something. Very often, I would soon discover some busy leaf bugs or mites and throw the plant away.
My orchids do not get leaf bugs.
However, one day I found out that one of my orchids had tiny, white bugs around the submerged roots. Another day, I realized that another orchid was not only getting wrinkly leaves, but it had also not blossomed for a long time.
Did I change my mind about orchids then? Did I throw them all away? I didn’t. Did I say: All of them get bugs and wrinkles? I didn’t.
I have 13 orchids, so I know that the majority of them behave differently. Let some of them be unhappy, inflexible, in a bad mood. After all, they are just living beings. Give them a chance to show what they can do for you.
Imagine! One of my oldest orchids even rewarded me with a soft fragrance over several months this summer (I know, these species are not supposed to scent, yet it did). Be open-minded and you will meet wonderful orchids – and people. They may not be easy to read at first, but they will reward you along the way.
About the Author
Monika Fischer is an experienced international professional in relocation and global mobility, a versatile client and account relationship manager. She is also well-versed in sales, real estate marketing, office, and project management and skilled in effective communication in international teams.
Monika still has capacity outside her current commitments with us. She can help you on a contract or part-time basis. You can contact her through LinkedIn mentioning GPT or email her for further contact at abcd.mf@gmail.com
The word souk is Arabic for the marketplace. Based on that word, WeTheSouk is an immensely powerful initiative that is seeking to preserve the cultural crafts and artisanal creations of conflict-ridden Syria. Home to breathtaking silk, awe-inspiring glasswork, and mother of pearl embedding, Syrian marketplaces are in dire straits. WeTheSouk will empower production from within Syria, and bring the products to the Swiss audience through their online store.
The goal with WeTheSouk is to sustain the livelihood of Syrian artisans and to preserve Syrian craft traditions. To learn more about this enterprise and add your contributions to this website, you can visit the WeTheSouk page here.
We often hear our fellow expats complain about a lack of sleep and work taking over their lives -it seems that expat lives involve far too much work and impact sleep significantly. So for this edition, I thought I would talk about setting certain ground rules in our lives to get out of overdrive.
This post is inspired by the latest blog I read on sundaebean.
Getting Out of Overdrive Mode in Life
Christine Hansen, sleep expert and founder of Sleep Like a Boss, has detailed and often surprising insight into how expats can improve their sleep hygiene. Let’s dive in:
Before any ground rules can be established, it is important to figure out why expats have such frequent complaints about their sleep. The root cause can be traced down, surprisingly, to expats themselves. We just want to do everything as international professionals. Work, explore new locales, experience the local food and culture and architecture, give time to the family back home in another time zone and engage the kids in activities. As a result, sleep is the first thing that gets sacrificed in the quest to make each day last longer.
Many people, expats or otherwise, still question the science behind needing to sleep a certain minimum amount. The evidence is clearly there in your daily productivity – work output is shoddier and error-prone and any time you theoretically saved by sleeping less is consumed in correcting those mistakes. The evidence is also there in the long-term effects of low sleep, our bodies deteriorate with age and too little sleep not only accelerates it, but it also leaves us vulnerable to a host of symptoms and illnesses. Is that really a price worth paying for “a little more time” every day?
Sticking to the scientific approach, a good approach for expats who want to do it all is to figure out precisely how much sleep they need. It may seem counterintuitive, but you start by getting slightly less sleep than you need. Then, by keeping the time you wake up at unchanged for the next two weeks – maybe use an alarm, you work your way backward in increments of 30 minutes until you reach a point where you find yourself waking up just a few minutes before the alarm is supposed to go off. That point may be less than 8 hours for some people, more than that for others, but this exercise will allow you to pinpoint the right amount for yourself. That way, you can schedule the rest of your life around the optimal sleep time.
As with most things in life, consistency is key to establishing great sleep hygiene and getting optimal quality sleep. That can sometimes get difficult if you have kids and have to travel, jet lag is the ruin of any good sleep routine! That’s why it’s important to try and continue on that routine even during travel, it really helps! An interesting tip here, especially for children, is to make certain fragrances part of the “going to sleep” routine. Our bodies react really strongly to familiar scents, so you can take these fragrances everywhere you go and they will help maintain the same sort of sleep your children get in the comfort of their own beds. This works for adults too, our olfactory senses really are that amazing!
Let’s face it, most expats have busy lives. There are many however whose lives are so busy that they frequently have no time for themselves and they end up encroaching on sleep time for their hobbies. The recommendation for them, inflexible and tough as it sounds, is to schedule “me” time in advance. It’s really the only way to consistently squeeze in hobbies and relaxation time into the very busy schedules.
Throughout these suggestions, the recurring theme has been “add structure, plan your sleep and your life around sleep” which can seem boring, but the benefits reaped from high-quality sleep are immense! Tired people are irritable, prone to more illness and generally not nice to be around. I am sure we can all relate to that last one!
One thing that can really help you get into the right frame of mind to improve your sleep hygiene is to remind yourself why you are doing it: Whether it’s for better work performance, or quality time with family, reminding yourself why you want quality sleep will help you be motivated – it’s human nature to prioritize yourself last and choosing external motivators will prove more effective for this.
To wrap up, one last tip: Something you can do immediately to improve your sleep hygiene is to start a sleep journal. Just take five minutes out of your day to just jot down all thoughts, stresses and events you experience in a day. That way, you’ll take it all out of your brain and see an immediate uptick in the quality of sleep you get. Make it a regular practice and add it to the RockMeApp.
We will also teach methods to improve your sleep in the RockMeRetreat.
Kind regards
Angie
by @angieweinberger, the Global Mobility Coach
I recently held a talk where I was discussing the Expat Experience in Zurich and how to enhance it. Zurich is a typical inbound hub, so many ideas in this article will also fit to places like Dubai, London, Hong Kong or Singapore.
As the most populated canton in Switzerland, Zurich is becoming home to an ever-growing population of expats.
Today’s typical expats look like this expat couple: Heidi and Govind. Heidi is a Director who works in banking and is a credit guru. She met Govind, her husband, at the London School of Economics. From there they moved to New York and later Abu Dhabi.
Govind now works for a pharmaceutical company that has had them stationed in Abu Dhabi for the last 3 years on a local plus contract.
Then, the company asked Govind to move to Zurich to join the company’s headquarters. With their three children Anush, Anya and Anjali (9, 7 and 2.5 years old respectively), they joined the 55,000 other immigrants into Switzerland last year and exchanged the desert for snowflakes.
What attracts expat couples like Heidi and Govind to Zurich? Obviously, in their case they had the company offer and certain personal considerations, but I’ve found that for a majority of expats, the main reasons to move to Zurich are love, the quality of life, the outdoor lifestyle, job opportunities and good salaries.
I asked expats what they would change about Zurich that would be of benefit to them. Their answers ranged from “we would like to change the people so they would open up more” to “we would reduce cost of renting apartments” and “we would reduce cost of living, especially essentials like food”.
They also desired better career opportunities for expat spouses, which I’ve found is a recurring theme with most expat stories. Both Heidi and Govind belong to a cohort group that was targeted by project ZRH3039. This group of mainly globally mobile professionals, all living in Zurich, would like to participate politically. They would like Zurich to show and live the diversity that it offers. They want the city to accept and cater to new life and living realities – these are the motivators of today’s expats and worthy of our attention. It’s not all about the package.
Returning to our expat couple, Heidi’s current focus is to look for a job in finance while also finding full-time education for their children Anush and Anya. Since Anush and Anya were always in the international school, Heidi and Govind are looking at schooling options. There is also the additional challenge of deciding whether a Swiss kindergarten is suitable for their youngest, Anjali.
This brings me to my next point: I think providing expat couples with advice on schooling and education options is an important way to enhance their experience.
“Lifestyle Expats” have different Challenges
Most “lifestyle expats” in Zurich are on local contracts – it is an entirely different experience if you have to pay for international schooling yourself and it might not even be necessary. However, as an international parent you need advice as you don’t understand the Swiss school system.
The next underestimated challenge is the Swiss culture. There is something in the culture here that seems to make it more difficult for people to arrive in Switzerland, more than in other cultures.
Let’s break this down. What does this imply? I think it means that while we emphasize the importance for expats to learn about Swiss culture and to assimilate with the locals, we need to shoulder some of the responsibility as well. Granted, we cannot control what sort of neighbors expats will find, nor can we change all neighbors! However, is there any point of expats learning to integrate and still facing issues despite fitting in or blending perfectly, simply because the locals did not join intercultural training?
I think we need to start with ourselves and raise our global competency. We need to understand the little nuances, for instance how the word “service” has a different expectation for people from China, India or Brazil than for Swiss people or anyone from a European background. The demographics of Global Mobility are changing. We can expect from diversity of culture and backgrounds from expats – more dual career couples, more female expats, more same sex couples, more patchwork families. Only by learning things like this, we can understand how to serve clients from other backgrounds in a better way.
What does this mean for Global Mobility?
Basically, we are moving away from policies and focus on individual offers and value propositions. The objective here is to provide better service while keeping the cost at the same levels. For example, we could say we have a budget we need to adhere to so we could provide spousal support but maybe the expat does not get support with the move. Or, we provide expat children with schooling but they have to tackle housing on their own. We could also allow the expat more control over what type of service they would like instead of either/or scenarios. Essentially, GM policies need to be geared more towards the individual. We are expecting that the scope of Global Mobility will be changing as more international hires and more international permanent transfers come in. In the past, the classical departments that took are of international assignments only took care of that “thing”. When we talk GM today, we mean departments that take care of all sorts of international movements, from business travelers to commuters, even digital nomads. In fact, digital nomads bring up interesting challenges. These are people who work through the internet and therefore theoretically could be working from anywhere. What would their home base be? And what implications would this have on their pensions?
I feel that we also need to re-evaluate our definition of the word expat. In the Global Mobility Workbook, I talk about the Lifestyle Expat. These are families or dual career expat couples like Heidi and Govind, where the roles are fluid. For instance, Heidi was the breadwinner in New York and then they moved to Abu Dhabi, where Govind was in the career driving seat. Now, they are in Zurich where Heidi needs to develop her career again after the 3 years she spent out of the workforce in Abu Dhabi. Their children have parents who belong to different cultural backgrounds, they’ve lived in multiple countries and don’t mind this lifestyle as they are used to it.
Contrast this to what we think of when we use the word migrants. I would say migrants move to another country because they want to find work there. Their expectations are of a better lifestyle and better living conditions in the new country, and they often move on a permanent basis while they still care for family members in their home country. Migrant should be a more general term but has a different connotation than expat.
However, in some countries, the term migrant and expat are used interchangeably. We should be open to this too, an expat is not someone who is just being moved by a company with a fat package. They could also be migrants or lifestyle expats who move on local contracts.
What we can do as service providers in this situation is to support global recruiting and talent acquisition. We could improve the experience for lifestyle expats by addressing some of the issues they face, such as issues with the immigration process, medical insurance, employment retention and language barriers. A recent survey by AIRINC found 63% of companies currently working on enhancing the employee experience, indicating that this is indeed a very prominent topic in Global Mobility.
Is Expat Experience (XX) the same as User Experience (UX)?
I think “Expat Experience” is more than just a case of user experience. There are several sub-categories to it. As we start to develop the idea of the Expat Experience I think we should discuss all of these aspects:
- the service expats receive at touch points,
- the cultural adjustment process,
- the learning journey
- the “deeper expat experience”
- the transition to another location,
- the expat’s performance during the assignment,
I will pick out a few topics and hope we can start a longer discussion on this concept.
The Service at certain Touch Points
While observing the interactions at touch points can help measure service quality, this is only one side of the coin. I think we fail to understand here that global couples aren’t robots. We cannot just send them through a move, open a bank account, help them sign a lease and expect them to be happy.
The Cultural Adjustment Process
Academics usually focus on the cultural adjustment process. They try to understand how expats adjust to their new surroundings and how it relates to their performance. It is commonly known that in the first six months expats generally don’t perform as well as in their home country due to the adjustment period and cultural transition. In the normal adjustment period curve, there is a phase where the adjustment almost always leads to psychological mood swings and symptoms close to depression – this is commonly referred to as “culture shock”.
The Communication Hole
In contrast, what we do in Global Mobility is that we focus on communicating with expats during the initial phases of the assignment (decision, move and arrival). When they have moved to the country, we sometimes provide intercultural training, help with settling in and then we expect them to handle the next steps on their own. Here expats often discover the true value of their packages. The spendable income in Zurich might be eaten up by daily necessities, medical expenses and lunch money. The commute to work might take longer than expected and the next person in the grocery line already shouted at them as they did not follow the protocol correctly.
Essentially, right when they need our support to keep them delivering high performance, we leave them alone.
The Learning Journey
That, I believe is actually an issue we could address quite easily. Why? Assume that an expat has already gone through a tough phase – the family isn’t happy, they are all experiencing culture shock, the expat’s performance is low. They’re all out of their comfort zone and are in fact in a panic zone. Simultaneously, they are also experiencing what it means to be alone because of the loss of their support network from back home.
I also noticed that in this phase, difficult situations seem to pop up more frequently and often together. Expats could get robbed for instance, and they could also find out that someone from their family in the home country had passed away. In Heidi and Govind’s case, Rashmi (Govind’s mother) falls ill and needs help at home in India. As Govind is the only son, this is his responsibility.
Here we could help by providing support in small, incremental steps and by listening to the expat couple and their needs.
The Deeper Expat Experience
The deeper expat experience that I alluded to earlier, it is something many of us don’t know about. Perhaps you have heard of the famous swiss psychologist Carl Gustav Jung?
He talked about how we often reflect our “shadows” in another person. Being in a different culture could also make you reflect yourself in the people of the host culture.
After the “honeymoon phase” for a while your reflection is negative – you will see things in other people you do not like about yourself. And you might not overcome this phase easily if you don’t discuss it with a professional coach. I think we still underestimate the consequences of the expat experience on our psyche:
“Expatriation is a deep experience. You meet your core, the essence of who you are and who you could be, a true journey of self discovery.” @angieweinberger
What does that mean for you?
I believe that you should define your ideal client going forward and review your business model. Think about who your future clients will be and ask yourself the following questions: Are they still corporate and institutional clients only? Or could your clients now be private individuals? What does that mean for your prices? Consider adjusting your services and prices for private clients, market your services more on the Internet, build your reputation and followers and develop your own intercultural competence.
If you would like to do this exercise, I recommend you start to work with the golden circle, a term coined by Simon Sinek.
Basically, if you would like to move to the expat-as-a-client model of business, think about why they would contact you? How would they find you? What can you do for them?
Please contact me if you would like to discuss how you can enhance the expat experience or how you can adjust your business models to lifestyle expats.
In my view this our higher purpose is to bring the human touch back into Global Mobility.
“The higher purpose of Global Mobility professionals is to help expat couples discover themselves, guide them through the challenges and be there for them when they go through the valley of tears.” @angieweinberger
Kind regards
Angie Weinberger
PS: We have launched the third edition of “The Global Mobility Workbook” (2019). Find out more here.
Angie Weinberger
Angie is the Global Mobility Coach. Angie always worked in International Human Resources specializing in Global Mobility. She owns a coaching and training company for expats and their spouses. Angie is the author of ‘The Global Career Workbook’, a self-help career guide for internationally mobile professionals and ‘The Global Mobility Workbook’. She is a recognized lecturer in the Global Mobility field and supports us as a consultant.
Related Links / References
2018 Global Assignment Policies and Practices Survey, KPMG International (2018)
Airinc (2019)
https://www.air-inc.com/wp-content/uploads/AIRINC-MOS-Report-2019-_Web.pdf
Internations
Project ZRH3039 – Final Report (2019)
Population with Migration Background
Revision Foreigner Law in Switzerland
I’m sure everyone has noticed the arrival of fall by now – the avalanche of brilliant red-golden leaves falling off trees, the shortening of precious daylight hours and the sudden briskness in the breeze.
While the beauty of a European fall is unparalleled, for some people the shorter days and cold weather heralds a period of demotivation. For me it is the “Zurich fog” and November that gets to me. So I have thought about ways to make November bearable.
Dealing with feelings of loneliness is doubly tough when you are an expat who just arrived here. However, even international people who have lived here for years sometimes miss good friends in this city.
Feeling lonely can affect not just your work performance, but your everyday life too. So today, I’d like to talk about ways in which we can keep ourselves inspired and motivated through November and the impending winter months, especially if we don’t have a family here.
Forestalling November Blues
Plan and stick to an exercise routine
Another critical component of improving your health is to fix and improve your sleep regimen. In today’s always-on era, we are all guilty, to a certain extent, or taking actions that poorly affect the quality of our sleep. So here is a short primer on how to get better, more refreshing sleep daily:
Take your mobile devices to bed. Give them a place in your home outside of your bedroom where you place them by 9 pm. After you’ve put your phone to bed, don’t touch it anymore. Use the “sleep” mode to block incoming messages. Turn off the buzzers.
Stop using all electronic devices two hours before you want to sleep. Studies show that the light emitted by screens can interfere with the body’s natural sleep-wake rhythms. Instead, consider going to bed with a novel or other light reading (again, not on devices).
Practice relaxation techniques such as PMR. Progressive Muscle Relaxation is especially beneficial for reducing muscle tension caused by psychological stress and has a proven rejuvenating effect if practiced regularly.
Get up at the same time every morning. This loops back to the discussion on how routine-building is beneficial to physical and mental health.
Learn a creative skill
An unforeseen consequence of expatriation is just how much every aspect of it takes over your life – from the learning curve of the new job to the subtle details of integrating into a new culture and country.
By the end of the day you may find yourself with no time left for your own growth.
In the scenario described above, it can be tough to carve out regular time for developing creative skills that interest you, especially if you don’t have an accountability buddy or coach to keep you motivated.
How does one find inspiration? I find that duplicating, or being a part of what the creative community does every fall is an excellent way to both build new relationships and spend time on yourself. In particular, I am referring to trends such as Inktober (in October) and National Novel Writing Month (in November) where large swathes of communities online and offline get together to create and explore their artistic sides daily for the duration of that month. We have our very own Zurich writer’s community supporting you with the Woolf.
If such creative endeavours appeal to you, definitely pursue them! Otherwise, you can utilise the same template for whatever skill you are looking to develop. Devote a fixed amount of time daily where, distraction free, you engage in a certain skill-building activity. As with the previous suggestion on exercise, routine and regularity is key! This is the reason why I encourage you to write those 25 minutes practices into your RockMeApp and tick them off at the end of the week. A good practice would be: “On 5 days out of 7, I’m writing my long-hand diary 25 minutes a day to develop a writing routine”.
Understand and explore your host culture through the German language
Though any time of the year is a good time to increase your understanding of the host country’s culture, fall is especially important. The weather is kinder towards cultural events like music festivals, theater and cinema, the perfect opportunity for you to interact with like-minded people at social events and integrate into society!
In fact, while we’re on the subject of exploring culture and language, I’d like to bring your attention towards a play being performed at the Schauspielhaus Zurich, Faust I.
Not only is Goethe’s Faust I considered the pinnacle of German literature, but its theater adaptation is also the most popular German-language play. I highly recommend that you take some time out to attend this play, its impact is felt not just in German culture but in cultures across the world. You can also read up some backstory to the epic tragedy of Faust before attending the performance.
SPOTLIGHT: Goethe’s Faust I at the Schauspielhaus
I would like to highlight just what makes this performance of Faust I so special. The Schauspielhaus Zurich is one of the most prominent theaters in the German-speaking world, with an auspicious history dating back all the way to 1892, when it served as a stage for vaudeville performances and live music. Hosting a play as illustrious as Faust at a location that is essentially hallowed grounds for German arts and heritage essentially makes it the cultural event of the year! To celebrate with the international community in Zürich, the Schauspielhaus invites us to a special event.
All performances at the Schauspielhaus feature English surtitles now.
There will be an English-speaking introduction with welcome drinks starting at 6.15 pm. This is not only a great chance to learn more about the German culture. It’s also a cozy way to meet like-minded professionals. We invite the Global People Club for:
Saturday, 9 November 2019 at 6:15 pm
“Goethe, the Schauspielhaus Zurich and what it means for your integration”
– An English-speaking introduction to the house by one of the Schauspielhaus directors combined with welcome drinks.
7:00 pm – 10:20 pm
Play: Faust I by Johann Wolfgang von Goethe.
Staging: Nicolas Stemann.
As a reader you can get two tickets for the price of one in any category for this special event on Saturday, 9 November 2019. To book your tickets, please email or call the box office by Monday, 4 November 19 with the code “Meet Schauspielhaus” and mention “GlobalPeopleTransitions”.
Tel: +41 44 258 77 77
E-Mail: theaterkasse@schauspielhaus.ch
If you have any questions about the event you can also contact me. I will be there as well. If you have never read Faust I before I’d advise that you read it before the play. In my opinion this play is the key to understanding the “German soul”. You can see more details about the play on the Schauspielhaus website.
