After the last month on the business bee, we thought we could share ideas on Global Leaders.
You could learn from Urs a Swiss Human Resources Manager with a global team located in Bratislava, Manila, Pune and Bern. (First quiz: Do you know the countries and time zones in which these cities are located. If yes, please comment.)
One of the challenges Urs faced was that he often would devise project plans for software roll-outs that were bound to fail as he would not understand the local customs. Rajeev, one of his team members from India would describe him as cold and distant. Another team member from Manila thought Urs was not communicating well and did not show that he could be a leader as he kept asking his team for input and their thoughts. On the other hand Kasha from the Bratislava thought Urs was very knowledgeable about SAP, the tool they were currently implementing in their global payroll and HR processes.
One day Urs sees his manager for a performance review and the feedback he gets is not up to his standard. He gets an average performance rating. His manager mentions that Urs has not been able to lead his global team in a way that made a good performance possible. The manager had to report to senior management repeatedly that a part of the roll-out was delayed and then just when the roll-out was done in two countries key features of the payroll did not bring out the right results. For some unknown reason in the Philippines and India the withholding tax rates were not calculated correctly.
Urs was very frustrated. He decided to seek help but he did not want the company to know…so he contacted us. 🙂
(to be continued)