Our Terms and Conditions for Executive Coaching Clients

Terms and Conditions of Global People Transitions GmbH – Executive Coaching Clients

Version: October 2023, v8

Dear Client, 

These terms and conditions form an integral part of your training, consulting, or coaching agreement with Global People Transitions GmbH. They will be amended from time to time and published on our website.

Our Clients 

  • We work with private individuals directly. Our clients are usually highly educated, globally mobile professionals and scientists.
  • We work with clients with good intentions and a resourceful approach to people. 

 

We do not

  • Engage in any illegal activities. For example, we will immediately stop cooperating with clients if we find that they are using incorrect data or forging documents, testimonials, or information on the résumé. 
  • Tolerate discrimination of any kind and do not support bribery, illegal or unethical business practices, aggressive behavior, inappropriate comments, neither bullying, or negative statements based on race, gender, mental and physical abilities, nationality, caste, and sexual orientation. 
  • Work with multi-level network companies and similar organizations.

Non-residents of Switzerland
We usually work with individuals with a residence and a work visa for Switzerland. We accept non-residents to work with us under certain conditions. If you do not have a residence in Switzerland, you need to buy a license. It is essential that a time is agreed upon and that you stick to the time frame given. Cancellation charges apply. We will charge you for the time agreed, even if you do not show up.

Confirmation of Sessions
RockMeApp coaching sessions are usually online meetings. We will confirm the details in your email calendar invitation. Your coaching session is confirmed when you have received an email or an invite for an electronic diary from us and accepted this invitation. We advise that you book at least one session a month to progress. It’s your responsibility to ensure that you have agreed to an appointment with your coach.

License Model
We now operate under a full-time unlimited RockMeApp license model, and you can schedule your sessions directly on Angie Weinberger’s calendar via Calendly.

Chat or Help Button

If you have an urgent question about a decision or salary negotiation, please request a callback via the RockMeApp Chat or Help Button and let us know how to reach you. We are often in workshops or sessions. 

Scheduling, Cancellation, and Modifications
An appointment is scheduled when you confirm it via email or accept an online invitation. If you need to postpone a session less than 48 hours before the confirmed appointment, the cancellation rules do not apply for the first time. However, we might need to charge you if you continue postponing and changing sessions. 

In case of a full cancellation, the following rates apply: 

  • One day before (less than 24 hours): 100% of the fee, 
  • Two days before (less than 48 hours): 50% of the fee. 

We advise you to take complete programs to benefit from our coaching method’s long-term effects. 

Coaching Material
For environmental reasons, we will provide coaching material in electronic format. 

Conditions

Location for Coaching:
Global People Transitions GmbH, Forchstrasse 179, 8032 Zurich, or another site confirmed in your calendar entry.

Confidentiality:
All our conversations are confidential. We don’t share any personal information about you unless you give us your consent.

Billing Address: 

After the program is booked, we will send an invoice to your email ID. 

Payment Conditions: 

The invoice has to be paid within thirty (30) days after reception of the invoice or, at the latest, by the first session.

Carrying over of Executive Coaching sessions:
Executive Coaching only works if it follows a regular rhythm. If the company has paid coaching sessions, but you have not taken them within 12 months of starting the program, we will not reimburse the fees. 

In exceptional circumstances, you can request a written confirmation to take over sessions for the following year. Examples are medical leave, international assignments, and intense family periods.

Subsequent Private Sessions:
If a client under a corporate program wishes to hire Global People Transitions GmbH privately for additional sessions, they can do so starting six (6) months after the end of the program. 

Webinars, Skype, Hangout, Zoom sessions 

Webinars, due to their nature, have to be paid in advance. Cancellation fee applies; no-shows are charged in full.

Confidentiality, Data Protection, Use of Email ID
We are committed to confidentiality and data protection. We comply with the General Data Protection Regulation (GDPR) and Data Privacy Act in dealing with personal data. This includes mentioning your name as a reference. We request your written consent before sending your résumé and other personal documents to third parties. 

We will use your email ID for these purposes: 

  1. To follow up on your progress and weekly homework and tasks via the RockMeApp,
  2. To agree and confirm sessions,
  3. This is for sending the invoice and other relevant communication.

While the coaching content is confidential, all documentation is solely for quality assurance. Written documentation, pictures of paintings, and the RockMeApp records will be destroyed and deleted five years after the last coaching session. 

Your email ID or any company-related confidential information will not be given to third parties unless previously agreed. Therefore, we recommend using a personal email ID if you change jobs.

We take data protection seriously. If you have any concerns, please email us immediately.

Copyright and Licenses
Writing, training, coaching, and consulting are covered by copyright law. The work of authors, trainers, coaches, and consultants who work with us always remains their intellectual property. 

We usually allow clients to use our material if the copyright is mentioned on the slides, handouts, and other material. If you have any questions, please get in touch with angela@globalpeopletransitions.com.

The RockMeApp
General client-to-coach and coach-to-client communication is recommended only through the RockMeApp. We limit access to our coaches and two administrators only. If you lose your password, please let us know.

All web traffic to and from the RockMeApp goes through an SSL secure layer, ensuring that your information is encrypted when traveling from your computer to our server and back. Your information is only visible to our coaches and admins. Our hosting server is located in Switzerland. We will delete all information stored about you on the RockMeApp five years after your final coaching session.

Written Declaration of Private Clients
Executive coaching is not therapy. We are only allowed to work with physically and mentally healthy clients. Therefore, we ask you to confirm that.

  • You are psychologically and physically healthy. 
  • You give your consent so that coaching sessions can be counted towards professional accreditation. 
  • You consent to your email ID being given to certification bodies for the confirmation of coaching hours.
  • You generally agree that coaching sessions can be recorded for quality assurance. All data will be handled confidentially, and any resulting publications will be anonymized. 
  • You agree that interviews can be recorded and stored for a maximum of five years for scientific purposes.
  • You understand that you can stop the coaching session at any time.
  • You understand that Global People Transitions GmbH adheres to ethical standards that are in line with the coaching and intercultural training profession.
  • By signing a coaching agreement with us, you confirm that you have read and agree to these Terms and Conditions.

If you have any doubts about your mental health, please discuss them with your coach in the “Global Rockstar” session. 

Burnout Patients
If you have been suffering from burnout and have just returned to work, we kindly ask you to request a doctor’s certificate to confirm that you are healthy again.

RockMeRetreat Insurance
If you have booked the RockMeRetreat and cannot join for health reasons, we will not be able to reimburse your downpayment of EUR 500, your travel costs, or any payment required by the hotel. Please check if you can take out “seminar insurance” or travel insurance to avoid losing money in such an instance.

If we have to cancel the RockMeRetreat less than 30 days prior to the first day, we will reimburse the down payment, travel costs, and other losses you have incurred that aren’t covered by your insurance.

Code of Ethics
We adhere to ethical standards in line with the coaching and intercultural training profession. As professional coaches and trainers, we acknowledge and agree to honor our ethical obligations to our coaching clients, colleagues, and the general public. We pledge to comply with the industry Code of Ethics, treat people with dignity as independent and equal human beings, and model these standards with those we coach.

Force majeure
We are not liable for failure to perform our obligations under the coaching or consulting agreement if such failure is the result of Acts of God (including but not limited to fire, flood, earthquake, storm, or other natural disasters) or any other incidents outside of our scope (such as terrorism, war, political upheaval). Claims of compensation of damages are in this case excluded. 

Exclusion of liability
In accordance with the law, especially Article 100 of the Swiss Code of Obligations, we shall only be liable in case of gross negligence. 

Salvatory Clause
Should any part of these Terms and Conditions be invalid for any reason, it is to be replaced with a corresponding text, which is valid and equivalent to the intended meaning. The rest of the Terms and Conditions shall remain unaffected and valid. 

Applicable law and Jurisdiction
Swiss Law shall apply, and jurisdiction lies with the courts of Zurich.